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MK_1077546710-Marble
10-Marble
May 16, 2024
Solved

Thingworx installation using installer on windows MSSQL server

  • May 16, 2024
  • 2 replies
  • 1380 views

I am running the thingworx installer for mssql on windows. Everything goes smoothly but at the end I am getting the following error : 

get a generic message: "There has been an error. foundation Installation Failed The application will exit now.

 

When I check the logs files did not find any solution of how to fix it. 

PS. I am running the TWX 9.5.0 installer for mssql.

Do you know what is wrong in the installation process and what is the solution

Best answer by MK_10775467

Hello @Surya_Tiwari 
I found the solution for the error. I deleted the JAVA_HOME environment variable from my system. Now the java file path is only under the PATH variable. I ran the installer again and it worked.

2 replies

S
Surya_Tiwari16-Pearl
16-Pearl
May 16, 2024

Hi @MK_10775467 

Can you take a look at the below article and let us know it is working in your case or not?

https://www.ptc.com/en/support/article/CS408945

M
MK_1077546710-MarbleAuthorAnswer
10-Marble
May 16, 2024

Hello @Surya_Tiwari 
I found the solution for the error. I deleted the JAVA_HOME environment variable from my system. Now the java file path is only under the PATH variable. I ran the installer again and it worked.

S
Surya_Tiwari16-Pearl
16-Pearl
May 16, 2024

Hi @MK_10775467  Thanks for your confirmation here, kindly mark it as a solution.

V
vnamboodheriCommunity Manager
Community Moderator
May 22, 2024

Hello @MK_10775467, 

 

It looks like you have a response on your topic. If it helped you solve your question please mark the reply as the Accepted Solution. 

Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

Thanks,
Community Moderation Team.

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