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koushal1-Visitor
1-Visitor
July 8, 2020
Solved

User Account Lockout : Minute Lockout Setting Understanding

  • July 8, 2020
  • 2 replies
  • 1953 views

Hi All,

 

From the document I read this,

Minutes Locked Out—Amount of time a user is locked out. By default, this is set to 15 minutes. For example, if a user attempts five unsuccessful logins within five minutes, the account is locked for 15 minutes. After 15 minutes, the user has another five attempts.

 

After 15 minutes, the user account is automatically unlocked or how it works?

Please let me know. 

Best answer by cmorfin

HI @koushal 

 

Yes after 15 min the user is automatically unlocked, unless Minutes Locked Out is set to 0 - see https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx%2FHelp%2FComposer%2FSecurity%2FUsers%2FUserAccountLockout.html

 

As an Administrator you can access the user's details page and untick the Locked checkbox to unlock the user sooner.

 

hope this helps

Christophe

 

2 replies

C
cmorfin19-TanzaniteAnswer
19-Tanzanite
July 9, 2020

HI @koushal 

 

Yes after 15 min the user is automatically unlocked, unless Minutes Locked Out is set to 0 - see https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx%2FHelp%2FComposer%2FSecurity%2FUsers%2FUserAccountLockout.html

 

As an Administrator you can access the user's details page and untick the Locked checkbox to unlock the user sooner.

 

hope this helps

Christophe

 

K
koushal1-VisitorAuthor
1-Visitor
July 17, 2020

hi,

 

When the 15 minutes time will start ? After the Fifth incorrect attempt ?

 

C
cmorfin19-Tanzanite
19-Tanzanite
July 17, 2020

 yes,  this is my understanding

S
slangleyCommunity Manager
Support
July 13, 2020

Hi @koushal.

 

If you feel the previous response answered your question, please mark it as the Accepted Solution for the benefit of others with the same question.

 

Thank you for your participation in our community!

 

Regards.

 

--Sharon

S
slangleyCommunity Manager
Support
July 22, 2020

Hi @koushal.

 

If you have further questions on this post, please let us know.  Otherwise, if you feel your question has been answered, please mark the appropriate response as the Accepted Solution for the benefit of others with the same question.

 

Thank you for your participation in our community!

 

Regards.

 

--Sharon

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