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dmforbes13-Aquamarine
13-Aquamarine
April 16, 2020
Question

Chalk Desktop not always able to draw

  • April 16, 2020
  • 1 reply
  • 1601 views

I have performed many demos for Chalk, as I work for Rockwell.  I use my phone, and the desktop app, to show the session.  sometimes the desktop app does not allow for me to draw an AR object in the desktop app

1 reply

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tmccombie21-Topaz I
21-Topaz I
April 16, 2020

This would depend on the device sharing their view.  If the local user does not initialize their environment, or are using an unsupported device, then Chalk marks will not work. See this community post for more information.

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dmforbes13-AquamarineAuthor
13-Aquamarine
April 16, 2020
Using my Iphone 7, I can join and leave a session over and over, and each time get a different result. Sometimes I can draw, other times I cannot
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tmccombie21-Topaz I
21-Topaz I
April 23, 2020

Are you consistently receiving the UX guidance to initialize your environment? You should see both messages like described in this Help Center topic: https://support.ptc.com/help/vuforia/chalk_desktop_center/#page/Vuforia_Chalk_Desktop%2Fcommon%2Finitialize_environment.html%23

 

If you aren't, please let me know as it may be a bug. 

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