Skip to main content
S
Sally1-Visitor
1-Visitor
October 31, 2019
Question

Issues with login

  • October 31, 2019
  • 1 reply
  • 18165 views

Hi,

I have issues at login. I'm the primary admin and can assess the admin center without issues.

When I try to login in the app I get the error message: "Something's not right. Please try again. Invalid email address". I've tried to reset my password, which was successfull but I still can't log in.

Could you please check?

 

Thank you.

1 reply

T
tmccombie21-Topaz I
21-Topaz I
October 31, 2019

Hi @Sally 

Can you PM me the email address you are using for your Chalk account so that we can check internally? 

 

Thanks!

S
Sally1-VisitorAuthor
1-Visitor
November 7, 2019

Hello,

in the meantime I've figured out, that it is working when I switch off the WLAN. So there is something in the company settings that prevents the logon in WLAN.

It is working fine with mobile connection. I guess this is supposed to be that way?

Or can you give me a hint on what I need to check in WLAN settings?

 

Thank you.

T
tmccombie21-Topaz I
21-Topaz I
November 7, 2019

See this community post for connectivity requirements & suggested settings: https://community.ptc.com/t5/Vuforia-Chalk/Firewall-Settings/m-p/627123#M118

Terms & ConditionsCookie settingsAccessibility statement