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1-Visitor
October 29, 2018
Question

unble to install 30 day free trial version of Vuforia studio in my laptop with following error log

 

Please find the attached log file 

 

kindly help

4 replies

5-Regular Member
October 29, 2018

@spb Could you please confirm the OS on which you are trying to install the Vuforia Studio application? Also, are you able to get a installer file by directly opening URL in browser -

https://studio-download.vuforia.io/downloads/Studio.application

 

-Durgesh

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spb1-VisitorAuthor
1-Visitor
October 29, 2018

Please find the attachment of my system information.

 

This installer is getting installed in another laptop which has 4gb ram and win 7 pro OS

 

I need this to be installed in my present laptop for exploring

 

I even upgraded my java version to Java 8 upd 191 (64-bit)

 

What I understand from the log is that it seems to recognise my laptop as 3 bit NT??? what I know is that my laptop is 64 bit, is this because of the OS version being home edition??

 

Appreciate your help.

Thanks,

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5-Regular Member
October 29, 2018

@spb There should not be an issue using Win 10 OS.

 

Delete the files under <Username>\AppData\Local\Apps\2.0\ and re-install the studio exe file. The AppData directory is an hidden directory, make sure to enable 'view hidden files' windows configuration .

 

Note: Right click the installer .exe and do Run as Administrator.

 

Also, review the existing post for suggestions which worked https://community.ptc.com/t5/Studio/Error-Installing-the-Thingworx-Studio/m-p/503579

 

-Durgesh

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