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1-Visitor
October 29, 2018
Question

unble to install 30 day free trial version of Vuforia studio in my laptop with following error log

  • October 29, 2018
  • 1 reply
  • 2429 views

 

Please find the attached log file 

 

kindly help

1 reply

5-Regular Member
October 29, 2018

@spb Could you please confirm the OS on which you are trying to install the Vuforia Studio application? Also, are you able to get a installer file by directly opening URL in browser -

https://studio-download.vuforia.io/downloads/Studio.application

 

-Durgesh

spb1-VisitorAuthor
1-Visitor
October 29, 2018

Please find the attachment of my system information.

 

This installer is getting installed in another laptop which has 4gb ram and win 7 pro OS

 

I need this to be installed in my present laptop for exploring

 

I even upgraded my java version to Java 8 upd 191 (64-bit)

 

What I understand from the log is that it seems to recognise my laptop as 3 bit NT??? what I know is that my laptop is 64 bit, is this because of the OS version being home edition??

 

Appreciate your help.

Thanks,

5-Regular Member
October 29, 2018

@spb There should not be an issue using Win 10 OS.

 

Delete the files under <Username>\AppData\Local\Apps\2.0\ and re-install the studio exe file. The AppData directory is an hidden directory, make sure to enable 'view hidden files' windows configuration .

 

Note: Right click the installer .exe and do Run as Administrator.

 

Also, review the existing post for suggestions which worked https://community.ptc.com/t5/Studio/Error-Installing-the-Thingworx-Studio/m-p/503579

 

-Durgesh