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23-Emerald III
July 25, 2024
Question

Admin cannot see all items on the site page

  • July 25, 2024
  • 2 replies
  • 1003 views

Version: Windchill 12.1

 

Use Case: Trying to get to the Site menus on an upgraded system from 12.0.2 to 12.1.2.


Description:

After doing a test upgrade to 12.1.2.8 when I enter the Site page logged in as administrator, I do not see all links to the other pages. No File Administration, no license management, etc.
Article CS329469 says to use another account that has admin rights, but that gives the same results.
Further in the article is Workaround 1, but it only lists the first SQL statement to retrieve the administrator name but does not say how to edit the user by removing the administrator from the license groups.
Putting the administrator in license groups works in 12.0.2 and in my other 12.1.2 test system.
I did try to remove administrator from the license groups on the 12.0.2 production system, but then publishing failed as the account did not have a license.

2 replies

7-Bedrock
July 26, 2024

This is known behavior, "Site Administrator" account shouldn't be in license groups, this account has hardcoded assignments. And for publishing you should use another account, which then has a license assignment and is used only for this dedicated purpose.

MarcoTosin
21-Topaz I
21-Topaz I
July 26, 2024