19-Tanzanite

Solved

Creo View messed up with Chrome

Forum|Forum|10 years ago
April 17, 2015
6 replies
18587 views

So Google must have pushed out another update that has broken it working with Windchill. When we try to view something in Creo View it gives us the Install Creo View Client or Stop Checking for new versions in the Creo View window. It worked yesterday. It works in IE. Nothing has changed server wise as far as which build I am using. The Chrome version is Version 42.0.2311.90 m. We are on Windchill 10.2 m020 CPS08 and Creo View 3.0 m020. Has anyone else had this happen today? Anyone with a solution?

Other

Best answer by byork

Brian checkout this knowledge base article.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS197208

Useful info as well:

http://www.ghacks.net/2014/11/24/how-to-re-enable-plugins-in-chrome-that-are-blocked-by-google/

Also using this as my startup from chrome:

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --allow-outdated-plugins --enable-npapi

Keep in mind if you update in September Chrome will no longer work with CreoView.

T

TomU

23-Emerald IV

Yep, same thing here. Worked yesterday and today it doesn't. We're running Windchill 10.2 M020 CPS09 and Creo View 3.0 M031. I will open a case...

B

BrianToussaint

Author

19-Tanzanite

I've done that already, with both Google and PTC and am in the twiddle thumbs mode.

Just wanted to make sure it wasn't just my users.

B

byork

Answer

17-Peridot

Brian checkout this knowledge base article.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS197208

Useful info as well:

http://www.ghacks.net/2014/11/24/how-to-re-enable-plugins-in-chrome-that-are-blocked-by-google/

Also using this as my startup from chrome:

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --allow-outdated-plugins --enable-npapi

Keep in mind if you update in September Chrome will no longer work with CreoView.

T

TomU

23-Emerald IV

Brian, thanks for the info. PTC tech support just got back with me and said the same thing:

================================================

According to CS197208, Google Chrome has plans to discontinue NPAPI support, which is what Creo View uses to work in embedded mode. According to the Chromium website:

April 2015

In April 2015 (Chrome 42) NPAPI support will be disabled by default in Chrome and we will unpublish extensions requiring NPAPI plugins from the Chrome Web Store. All NPAPI plugins will appear as if they are not installed, as they will not appear in the navigator.plugins list nor will they be instantiated (even as a placeholder). Although plugin vendors are working hard to move to alternate technologies, a small number of users still rely on plugins that haven’t completed the transition yet. We will provide an override for advanced users (via chrome://flags/#enable-npapi) and enterprises (via Enterprise Policy) to temporarily re-enable NPAPI (via the page action UI) while they wait for mission-critical plugins to make the transition. In addition, setting any of the plugin Enterprise policies (e.g. EnabledPlugins, PluginsAllowedForUrls) will temporarily re-enable NPAPI.

So, it appears your next step here would be to access chrome://flags/#enable-npapi and re-enable NPAPI for the time being. This should work until September 2015 when Chrome 45 is released.

================================================

For those who can't read CS197208, here is the relevant part:

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TomU

23-Emerald IV

I'm still surprised an announcement wasn't sent out from support warning of this coming problem. This would have allowed us to be proactive instead of reactive. The article was written almost 3 months ago.

S

slapha

15-Moonstone

We just put in a ticket about it not working in Chrome and their response was that the version checker plug-in didn't work in 64 bit, and even with the flag set I can confirm that it doesn't work.

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TomU

23-Emerald IV

We're running Win7 x64 and it's working fine....

B

BrianToussaint

Author

19-Tanzanite

Strange thing is that it doesn't work for me either. Before doing the fix, did you answer if you wanted to install or stop checking? I hit stop checking before I knew of the fix.

Weird thing is that I downloaded and installed Firefox and it doesn't like the plugin either.

C

ChrisCollinson

12-Amethyst

Brian,

I had an issue with one of my Users using CreoView with Chrome, check his chrome version, if its 42 or above apply the below to enable Java, worked for us

Enable Java on Google Chrome 42 and higher

The Java plug-in for web browsers relies on the cross platform plugin architecture NPAPI, which has long been, and currently is, supported by all major web browsers. Google announced in September 2013 plans to remove NPAPI support from Chrome by "the end of 2014", thus effectively dropping support for Silverlight, Java, Facebook Video and other similar NPAPI based plugins. Recently, Google has revised their plans and now state that they plan to completely remove NPAPI by late 2015.

You will find more details on the Oracle Website.

Since version 42, Google Chrome is not supporting NPAPI anymore. End-users will need to manually enable it.

Here are the steps to enable NPAPI support in your Chrome 42+ browser:

1. Type the following URL in Chrome: chrome://flags/#enable-npapi

2. Click the Enable link for the Enable NPAPI configuration option.

3. Click the Relaunch button that now appears at the bottom of the configuration page.

K

kkazi

1-Visitor

Hi Brian,

I too am facing a similar problem while trying to View or Edit Workflow Templates in Workflow Definer.

I tried the above solution posted by you and did a lot of other things, including updating my java version to 7 and deleting older versions from Control Panel. But nothing seems to work.

I still get these errors:

in Firefox:
A plugin is needed to display this content.

in Google Chorme:
This plug-in is not supported.

in IE:
An add-on for this website failed to run.

I am not able to find which add-on or plug-in is not able to run.

As this is very much in context of this thread, I deemed it best to post my question here.

Kindly try to help!

Thanks and regards,

'Kazi'.

K

kkazi

1-Visitor

Hi,

I did a lot of things like checking java version, enabling java, setting the security level etc.. But at the end, I found I was using 64bit Java version for my 64bit machine, while Firefox supports only 32 bit Java. So I installed a Java 32 bit package and the problem was resolved.

Thanks.

Regards,

'Kazi'

B

BenPerry

15-Moonstone

So it is September now...

Anyone have an idea for users who had their Chrome auto-update to Chrome 45, and thus the work-around doesn't work anymore? (Besides the "use a different browser" response?)