Drawings are not opening in Pro-e after they are released to production in WIndchill

Forum|Forum|12 years ago
May 27, 2014
12 replies
4951 views

I have a problem;

Some of the drawings belonging to certain ECN are released to production in WIndchill. After this when I try to open in PRo-E it's not opening. An error message shows as "can not be retrieved". When I check event manager it says, Download failed after maximum number of retries. I am using Windchill 9.0 (date code 080) & Pro-E wildfire 4.0.

Thanks in advance

Ganaraj

Other

S

skhonde

1-Visitor

Hi Ganaraja,

I guess the drawings which you are trying to open are large sized or complicated drawings, so the retriveing is not possible.

if possible, please try the solution:

Go to wt.properties file at the location <Windchill_HOME>\codebase.

Go to the attritbute wt.content.downloadTimeOut=600.

Then increase the value from 600 to a higher value (let's say 800 or 1000).

Then try to download & open the drawing.

Regards,

Sandip

C

ChrisSpartz

13-Aquamarine

This could either be a problem with the client downloading the file, or with the server making the file available for download. If it's an issue with the client downloading the file, then Sandip's suggestion will likely fix the issue. But, you should also check to make sure it's not a server side issue. If it is a server side issue, then there will be an error in the Method Server log at the same time that you try to download the file. Check the MS log, and let us know if you see any errors around the time of the download failure.

G

ganarajaV

Author

1-Visitor

Thanks Chris and Sandip,

Finally I have the method server log file & I am not able to understand the issue out of this. Could you please help on this.

The file size is very less around 110KB.This issue happened only during particular dates 20th & 21 may-2014 and for some files.

The Released ECN task had about 500 drawings attached to it.Out of this about 90 files corrupted and not opening in Pro-E. They are all with one iteration.

I have attached the files for your reference.

Thanks,

Ganaraja

5_MethodServer-1405150118-4872-log.zip

2_serviceOut-log.zip

4_ServerManager-1405150108-3476-log.zip

1_MethodServer-1405150108-3684-log.zip

3_MethodServer-1405150108-3692-log.zip

G

GregOlson

16-Pearl

I see this error and my head starts to hurt.....:com.ptc.windchill.uwgm.proesrv.rrc.RRCFamilyTableHelper - RRCFamilyTableHelper.processNeutralData :: Cannot retrieve family table neutral data

We have not been able to open many large assy files due to this error...PTC is working on it, but it's been almost 2 months now with not being able access certain data.

You guys may be seeing the same issues as us.