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1-Visitor
June 21, 2010
Solved

Inaccurate data display in IE & Firefox

  • June 21, 2010
  • 2 replies
  • 4726 views

The browswers (IE & Firefox) do not display things properly. Example: Select Organization\Administration tab and the full list of users that are org admins does not show. It will show if I clear that group from Windchill cache (for a day or less), but how do I get it to show the proper data all the time? Another example: Log in as "user A", then log out. Log in as "user B". Click HOME tab and "User A" name will appear in the profile area (User B's name will appear above that). It's like the cache doesn't get cleared or info gets 'stuck' on a screen. Has anybody else experienced this? Any advice/suggestions? This happens on other people's machines too. We are on 9.0 M030, Internet Explorer 6.0 SP3, Firefox 3.6.3...

Best answer by Marc-AndreVervi

I had the same issue, I logged a call at PTC and after investigation and filling an SPR they sent me a temp patch.

This problem is solved in 9.0 M050 or later.

2 replies

1-Visitor
June 28, 2010

I had the same issue, I logged a call at PTC and after investigation and filling an SPR they sent me a temp patch.

This problem is solved in 9.0 M050 or later.

Ninjette1-VisitorAuthor
1-Visitor
June 29, 2010

Hi Mark,

What version are you on right now? Do you know the name of the patch? I put in a PCR on it but I'm still waiting for a solution...

1-Visitor
June 29, 2010

Hi Jodi,

I'm now on 9.1 M040.

Sorry, I don't have any temp patch name. PTC tech support should help you. This is a known issue.

Good luck!

1-Visitor
June 29, 2010

You can force fire fox to check if the page displayed is the latest.

See link below

http://kb.mozillazine.org/Browser.cache.check_doc_frequency

Nicolas

Ninjette1-VisitorAuthor
1-Visitor
June 29, 2010

Hi Nicolas,

Thanks for the feedback. Unfortunately this is not a solution to this problem. I've tried that approach both for Internet Explorer and Firefox. No dice. But thanks for offering help