1-Visitor

Question

Login help

Forum|Forum|15 years ago
October 11, 2010
9 replies
3475 views

I could really use some help. We were doing some change management testing on our test server (not sure if it is related) and now one of the users is not able to log into the test server. She was able to do it the day before, but not today. The first thing I check is to make sure that she is entering her username and password correctly. That checks out. Then I restart the server. Still not able to log in.

I am able to login as a user and as the administrator and this happens on several machines and browsers. It looks like just this one user is not authenticating.

I am not sure what to do next...Any suggestions?

Thanks
Rich

Richard Stavish
Pro/E System Administrator

[cid:image001.jpg@01CB692A.48A050C0]

E-mail:
Office:
Fax:
Mobile:

RStavish@sargentaerospace.com
520-744-1000 x4570
520-744-7529
520-437-5811

Other

S

ShawnLothrop

1-Visitor

Check the Apache error log under [Apache Home]/logs/error_log to see if the user is found in LDAP and if the password is correct. Here are some example logs for common errors.

Example user not found error:
[Mon Oct 11 13:00:36 2010] [warn] [client 192.1.1.1] [20341] auth_ldap authenticate: user testuser authentication failed; URI /Windchill/servlet/Navigation [User not found][No such object], referer:

R

rstavish

Author

1-Visitor

I tried changing her password thru principal admin, but that did not work.

Richard Stavish
Pro/E System Administrator

[cid:image001.jpg@01CB6933.904F8450]

E-mail:
Office:
Fax:
Mobile:

RStavish@sargentaerospace.com
520-744-1000 x4570
520-744-7529
520-437-5811

R

rstavish

Author

1-Visitor

I changed the password to something simple and it still will not let that user into the system. When I check the Apache error log it give me the bas password error. What else could it be?

Richard Stavish
Pro/E System Administrator
Sargent Aerospace and Defense

R

rstavish

Author

1-Visitor

Sorry, I forgot to mention that we are running Windchill 9.0 M050.

Richard Stavish
Pro/E System Administrator

[cid:image001.jpg@01CB6936.7C20B5A0]

E-mail:
Office:
Fax:
Mobile:

RStavish@sargentaerospace.com
520-744-1000 x4570
520-744-7529
520-437-5811

M

MikeLockwood

22-Sapphire I

If you're using active directory,

- changing the Windchill password is n/a; only the network password matters

- make sure that the user can log onto their workstation (their network password may have expired)

R

rstavish

Author

1-Visitor

We are not using active directory with Windchill and she was able to log off of her machine and login again without any issues.

Richard Stavish
Pro/E System Administrator

[cid:image001.jpg@01CB6937.4057E150]

E-mail:
Office:
Fax:
Mobile:

RStavish@sargentaerospace.com
520-744-1000 x4570
520-744-7529
520-437-5811

B

BobLehman2

12-Amethyst

On 10/11/2010 11:24 AM, Lockwood,Mike,IRVINE,R&D wrote:
>
> If you're using active directory,
>
> - changing the Windchill password is n/a; only the network password
> matters
>
> - make sure that the user can log onto their workstation (their
> network password may have expired)
>

Did you rehost? If so Try changing their password on the system you
rehosted from. If that works you have a pointer in the ldap db still
pointing to the other server.
>
> *From:* Stavish, Richard [

1_blankfilename.txt

R

rstavish

Author

1-Visitor

That was it. My rehosted test system is pointing to our production system.

Thank you all for helping me out.

Richard Stavish
Pro/E System Administrator

[cid:image001.jpg@01CB6941.2F824B90]

E-mail:
Office:
Fax:
Mobile:

RStavish@sargentaerospace.com
520-744-1000 x4570
520-744-7529
520-437-5811

B

BobLehman2

12-Amethyst

On 10/11/2010 12:38 PM, Stavish, Richard wrote:

I have never done that of course -

.

> That was it. My rehosted test system is pointing to our production
> system.
>
> Thank you all for helping me out.
>
> *Richard Stavish** **
> *Pro/E System Administrator
>
>
>
> E-mail:
> Office:
> Fax:
> Mobile:
>
>
>
> RStavish@sargentaerospace.com
> 520-744-1000 x4570
> 520-744-7529
> 520-437-5811
>
> ______________________________________________________________________________________________
> The information contained herein may be confidential and proprietary
> and is intended only for the use of
> the addressee. This email does not contain any Department of Defense
> confidential, sensitive or official
> information and this disclaimer relates only to the internal policies
> of Sargent Aerospace & Defense. Any
> unauthorized dissemination or disclosure of this communication is
> strictly prohibited. If you have received
> this communication in error, please notify the sender immediately. The
> information herein is not warranted
> to be free of virus or any other defect.
>
> *From:* Bob Lehman [
> *Subject:* [solutions] - RE: Login help
>
> Sorry, I forgot to mention that we are running Windchill 9.0 M050.
>
> *Richard Stavish
> *Pro/E System Administrator
>
>
>
> E-mail:
> Office:
> Fax:
> Mobile:
>
>
>
> RStavish@sargentaerospace.com <">mailto:RStavish@sargentaerospace.com>
> 520-744-1000 x4570
> 520-744-7529
> 520-437-5811
>
> ______________________________________________________________________________________________
> The information contained herein may be confidential and proprietary
> and is intended only for the use of
> the addressee. This email does not contain any Department of Defense
> confidential, sensitive or official
> information and this disclaimer relates only to the internal policies
> of Sargent Aerospace & Defense. Any
> unauthorized dissemination or disclosure of this communication is
> strictly prohibited. If you have received
> this communication in error, please notify the sender immediately. The
> information herein is not warranted
> to be free of virus or any other defect.
>
> *From:* Jim VanDragt [
> <">mailto:rstavish@sargentaerospace.com>
> To: "-"
> <">mailto:-%27>
> <-> <">mailto:->
> Date: 10/11/2010 02:01 PM
> Subject: [solutions] - RE: Login help
>
> ------------------------------------------------------------------------
>
>
>
>
> I tried changing her password thru principal admin, but that did not
> work.
>
> *Richard Stavish *
> Pro/E System Administrator
>
>
>
> E-mail:
> Office:
> Fax:
> Mobile:
>
>
>
> RStavish@sargentaerospace.com <">mailto:RStavish@sargentaerospace.com>
> 520-744-1000 x4570
> 520-744-7529
> 520-437-5811
>
>
> ______________________________________________________________________________________________
> The information contained herein may be confidential and proprietary
> and is intended only for the use of
> the addressee. This email does not contain any Department of Defense
> confidential, sensitive or official
> information and this disclaimer relates only to the internal policies
> of Sargent Aerospace & Defense. Any
> unauthorized dissemination or disclosure of this communication is
> strictly prohibited. If you have received
> this communication in error, please notify the sender immediately. The
> information herein is not warranted
> to be free of virus or any other defect.
> *From:* Gounder, Loki [
> Subject:* Re: [solutions] - Login help
>
> Try resetting her password thru principal admin.
>
> Regards,
> Loki Gounder
>
> ------------------------------------------------------------------------
>
>
> *From*: Stavish, Richard <rstavish@sargentaerospace.com>
> <">mailto:rstavish@sargentaerospace.com> *
> To*: - <">mailto:->
> <-> <">mailto:-> *
> Sent*: Mon Oct 11 09:57:28 2010*
> Subject*: [solutions] - Login help
> I could really use some help. We were doing some change management
> testing on our test server (not sure if it is related) and now one of
> the users is not able to log into the test server. She was able to do
> it the day before, but not today. The first thing I check is to make
> sure that she is entering her username and password correctly. That
> checks out. Then I restart the server. Still not able to log in.
>
> I am able to login as a user and as the administrator and this happens
> on several machines and browsers. It looks like just this one user is
> not authenticating.
>
> I am not sure what to do next...Any suggestions?
>
> Thanks
> Rich
>
> *Richard Stavish *
> Pro/E System Administrator
>
>
>
> E-mail:
> Office:
> Fax:
> Mobile:
>
>
>
> RStavish@sargentaerospace.com <">mailto:RStavish@sargentaerospace.com>
> 520-744-1000 x4570
> 520-744-7529
> 520-437-5811
>
>
> ______________________________________________________________________________________________
> The information contained herein may be confidential and proprietary
> and is intended only for the use of
> the addressee. This email does not contain any Department of Defense
> confidential, sensitive or official
> information and this disclaimer relates only to the internal policies
> of Sargent Aerospace & Defense. Any
> unauthorized dissemination or disclosure of this communication is
> strictly prohibited. If you have received
> this communication in error, please notify the sender immediately. The
> information herein is not warranted
> to be free of virus or any other defect.
>
> -----End Original Message-----
>
> -----End Original Message-----

1_blankfilename.txt

Sign up

Please use your PTC eSupport account.

Welcome to the PTC Community

Please use your PTC eSupport account.

Scanning file for viruses.

This file cannot be downloaded