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ChrisCollinson12-Amethyst
12-Amethyst
October 16, 2014
Question

Office 32bit with DTI 64 bit Issue

  • October 16, 2014
  • 5 replies
  • 7544 views

All,

We have 64 bit Win 7 pro machines but our IT want us to run 32 bit MS Office 2010. When we install DTI it has to be 64bit because of the OS

Has anyone seen issues such as word closing down with an error or Windows Explorer closing down unexpectedly?

We have seen this on a couple machines now so am now delaying rolling out DTI until we can fix this

Windchill 10.2 M020

Thanks in advance

Chris

5 replies

B
BenPerry15-Moonstone
15-Moonstone
October 16, 2014

Chris,

We're in the same boat as you. We are testing an upgrade to 10.2 M020. We have found the same problems, but only for users that had DTI installed during Windchill 9.1.

We uninstalled the 9.1 DTI and installed 10.2 DTI, but had many many crashes. But deleting some reg keys & local user files before installing 10.2 DTI resolved those issues.

Courtesy of my colleague, perhaps you can give this a try. It resolved our problems.

  • Uninstall the DTI
  • Remove HKEY_CURRENT_USER\Software\PTC\WindowsIntegration
  • Remove HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{41D05AF7-C30A-4AA7-8802-E3A0EA1F30C0}
  • C:\Users\<username>\AppData\Local\PTC\Desktop Integration
  • C:\Users\<username>\AppData\Roaming\ptc\Windchill Desktop Integration
  • Restart machine to ensure everything is out of memory
  • Reinstall
    S
    soerton12-Amethyst
    12-Amethyst
    November 10, 2014

    We are having a similar issue. We were running 10.1 M040 w/ DTI installed. Since we have upgraded to 10.2 M020, we have been having issues with Windows Explorer crashing. It seems to be the Windchill Overlay Icons in Windows Explorer option that is causing the crash. I currently have a case open with PTC to try to fix this issue.

      S
      sm_011-Visitor
      1-Visitor
      November 11, 2014

      Steve, I hope they sort that our for you. In the mean time, I would suggest trying Ben's method. I ran into the same Windows Explorer crashing scenario and after clearing out the Registry, everything went back to normal. In my case, I had years of DTI installations from v9-10.2 on my machine.

      If TS has not already asked, they will be looking for Fiddler and DBGView logs from the machine that crashes.

      S
      soerton12-Amethyst
      12-Amethyst
      November 11, 2014

      So I tried Ben's fix and it did not work. I reimaged one of my machines yesterday so TS can see me install it. We know its not an issue with our image because we experienced the same error on a machine that was completely built from scratch. We tested with our AV turned off but it would not allow me to install DTI. Will comment again on this tomorrow after I sit down with TS.

      D
      dnewman1-Visitor
      1-Visitor
      January 5, 2015

      In case anyone still needed a solution to this Issue, I found that simply disabling the DTI preference in Server Configuration > General > Windchill Overlay Icons in Windows Explorer (Like Stephen mentioned earlier) stops Windows Explorer Closing.

      This is not really a fix but is a solution, As long as the preference isn't enabled then WE is fine

      K
      kpeterman1-Visitor
      1-Visitor
      January 20, 2015

      I submitted this same problem to PTC in June 2014. They still have not figured out what is wrong (as of Jan 2015). There seems to be a wide variety of errors here from none (works perfectly) all the way to cannot even install DTI. Please keep this thread going.

        S
        soerton12-Amethyst
        12-Amethyst
        January 20, 2015

        Glad to see I'm not the only one to have this issue. PTC cannot replicate and has closed the case for now. They gave us some more logging to enable but we haven't had a chance to try it yet

        Please enable the user-mode local dump to generate full crash dump whenever explorer crashes and send the dump for analysis. Please refer below articles to configure the local dump. Basically you just need to add few registry entries.

        http://msdn.microsoft.com/en-us/library/windows/desktop/bb787181%28v=vs.85%29.aspx

        http://social.technet.microsoft.com/wiki/contents/articles/8103.application-crash-dump-analysis-windows-7.aspx

        S
        sm_011-Visitor
        1-Visitor
        January 25, 2015

        I had problems with Windows Explorer closing unexpectedly for a long time on my machine. I found it was caused by the many, many different versions of Windchill DTI that had been installed over the years. I tried lots of ways to fix things, but ultimately, it was a full un-install, followed by a Windows registry cleaning of all DTI keys and a new installation that cured it. I have not had a Windows Explorer problem in a long time.

        Please keep working with PTC Technical Support. They are here to help and should be able to resolve this issue for you. The more ways you can isolate the issue, the easier it will be for them to diagnose and find the root cause.

        S
        sking12-Amethyst
        12-Amethyst
        January 19, 2016

        I don't think I have had even one Windows Explorer crash, since I made the configuration setting change that Stephen O. recommended on Server Configuration > General > Windchill Overlay Icons in Windows Explorer. 


        If you know of a fix coming from PTC, would love to hear about it.  The overlay is not critical by any means, but it is a nice feature.

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