PDML & ProE Licenses

Question

We're having license problems for remote WAN users connecting to PDMLink - users report losing a license while working in ProE & PDML. Our servers are in Calif and this is affecting users in UK and EU, again - while working in the software. I could understand if they were called away and the license timed out but that is not the case.

Have others encountered licensing problems w/PDMLink & ProE? The same users never had this problem with IL 3.4 and Windchill doesn't have a license server, so I'm puzzled as to why this happens now w/ProE licenses & PDMLink.

PTC has offered to troubleshoot in a test environment but we don't have one yet and this has been an ongoing problem.

ProE WF4 M190 & PDML 9.1 M060.

Thanks for any suggestions that are offered.

-Ter

Terrence McFall
CAD Systems Administrator

Varian Medical Systems
911 Hansen Way
Palo Alto, CA 94304
650-424-6039 desk
650-799-0179 cell

patrick.chin1 · Answer

Got some questions:Are you getting no server connection which points to Windchill?Then your ProE session ask to work offline.Or are you getting ProE license flexlm issue where it states unable to attain license?Then your Flexlm server has issues connecting to ProEYou mention WAN and accross oceans. We had that issue with latency and poor connections across waters. Suggestions is to have:a remote VLAN switch in the UKoffice where your usealways connected to your internal North America site.get better throughput with the remote routerreplicated Windchill server or a triad ProE license configuration in UKuse Windows 2007 64bit with at least 8gigs of RAM and a

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