Skip to main content
S
srector1-Visitor
1-Visitor
March 22, 2010
Question

Problem With Promotion Request Creation

  • March 22, 2010
  • 4 replies
  • 916 views

We are having a problem creating Promotion Requests on our production server. However, this is working correctly on our test server which is effectively a two-week old image of our production server. We're trying to figure out what we changed.

Our production server is giving us the "Attention: Creation of the promotion request failed. The promotion request can not be created. Contact ..." error, which hasn't been particularly helpful.

I've compared the policy rules of both systems, and the life cycles, and see no differences. Can anyone suggest where else to look? Could it be a missing file in the codebase, or is it something more straight forward?

Thanks for any help!
Steve

4 replies

S
sdrzewiczewski10-Marble
10-Marble
March 22, 2010
What does the Method Server log say when you try to create it? There is
probably more detailed information there.



Steve D.


A
achukwuka1-Visitor
1-Visitor
March 22, 2010
Steven R,

To trouble shoot further, you might need to set the below verbosities and recreate the problem. These verbosities would log all access policy issues and let you know if it is an ACL issue or not. Set these in the wt.properties file, restart the application, then recreate the problem. Once done, unset or remove these verbosities as they are very chatty and will result in a performance penalty if left unset.


wt.access.verboseExecution=true
wt.access.verbosePolicy=true
wt.access.verboseEvent=true


HTH,

Thanks


Alexius C. Chukwuka
IT Analyst, PDP Systems
John Deere Power Systems
Product Engineering Center
*Voice: 319-292-8575
*Mobile: 319-429-5336
*FaxFax:319-292-6282
*E-Mail: -

CONFIDENTIALITY. This electronic mail and any files transmitted with it may contain information proprietary to Deere & Company, or one of its subsidiaries or affiliates, and are intended solely for the use of the individual or entity to whom they are addressed, shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If you are not the intended recipient or the person responsible for delivering the electronic mail to the intended recipient, be advised that you have received this electronic mail in error and that any use, dissemination, forwarding, printing, or copying of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please immediately notify the sender by return mail.


S
srector1-VisitorAuthor
1-Visitor
March 22, 2010
Steve D. and Alex,

Thanks for the reminder. I had forgotten this step. I’ll try this later this evening when there aren’t any users on the system.

Thanks,

Steve R.

B
bfrandsen10-Marble
10-Marble
March 23, 2010
Steve,
I have seen this happen when the OIR defines a Folder that is not
available in the current product.
/Bjarne



Steven Rector <steven.rector@drs-sts.com>
22-03-2010 21:45
Please respond to
Steven Rector <steven.rector@drs-sts.com>


To
-
cc

Subject
[solutions] - Problem With Promotion Request Creation






We are having a problem creating Promotion Requests on our production
server. However, this is working correctly on our test server which is
effectively a two-week old image of our production server. We're trying to
figure out what we changed.
Our production server is giving us the "Attention: Creation of the
promotion request failed. The promotion request can not be created.
Contact ..." error, which hasn't been particularly helpful.
I've compared the policy rules of both systems, and the life cycles, and
see no differences. Can anyone suggest where else to look? Could it be a
missing file in the codebase, or is it something more straight forward?
Thanks for any help!
Steve

Site Links: View post online View mailing list online Send new post
via email Manage your subscription Use of this email content is
governed by the terms of service at:
Terms & ConditionsAccessibility statement