Skip to main content
B
byork17-Peridot
17-Peridot
March 12, 2013
Question

Publish Job Timing Out on Thumbnail Creation

  • March 12, 2013
  • 18 replies
  • 13067 views

I am having problems with some of my publish jobs timing out on thumbnail creation. If I go to the cad worker, I am seeing the thumbnails but they are not making the trip to the Windchill server. In the job monitor log I get that the worker was stopped. (screenshot attached to this)


I am curious if anyone else has had this issue.


Thanks id advance.





18 replies

Show previous replies
C
CarTorn926301-Visitor
1-Visitor
March 12, 2013

Brian,


What happens when you try to perform this manually?


B
byork17-PeridotAuthor
17-Peridot
March 12, 2013
Ray,

I don't get that and I'm pretty sure the thumbnail is fine because in the PVPublish folder the thumbnail and PDF are both there and can be opened.

Brian
R
rdrennen1-Visitor
1-Visitor
March 12, 2013
Brian,
If that is the case the only other modification I made was the short timeout to 400 and the long timeout to 5400 in the recipe editor.
Here is the recipe from my cad worker
Ray
file=proe2pv-rcp
ver=5
lastp=spec
adapter/outputThumbnail=1
adapter/outputDXFDrawing=4
adapter/regenerateModel=1
adapter/regenerateDrawing=1
adapter/pdfFontControl=1
adapter/pdfColorControl=2
adapter/pdfUsePenTable=1
adapter/serverVersion=1000
adapter/proeCommand=C:\/ptc\/Creo 2.0\/Parametric\/bin\/parametric.bat
adapter/timeoutShortHelper=400
adapter/timeoutLong=5400
adapter/timeoutLongHelper=5400
adapter/timeoutShort=400
adapter/c0/name=ProE Command
adapter/c1/name=ProE Plotter
adapter/c10/name=Use ProE Tessellator
adapter/c2/list=As Defined in ProE|Fixed Below
adapter/c6/list=ProE Config|Degree|Degree-Minute|Degree-Minute-Second
adapter/c9/name=Use ProE

B
byork17-PeridotAuthor
17-Peridot
March 12, 2013
The thing is that the Thumbnail is being generated very shortly after the request is made. So I'm pretty sure I'm not timing out.

[cid:image001.jpg@01CE1F31.A816FB20]

[cid:image002.jpg@01CE1F31.A816FB20]
R
rdrennen1-Visitor
1-Visitor
March 12, 2013
Brian,
I was seeing the same message. It did not complete the thumbnail creation. Check the worker log file on the cadworker.
Mine has this:
[2013-01-21 10:48:34] Converting Author States : COMPLETE
[2013-01-21 10:48:34] Generating Output : COMPLETE
[2013-01-21 10:48:35] Generating thumbnail : COMPLETE
[2013-01-21 13:43:23] proe2pv Warning: Child lost connection to Parent



Ray
B
byork17-PeridotAuthor
17-Peridot
March 12, 2013
Ray,

Pretty much what my log looks like. I don't always get the Child lost connection to Parent though. Matter of fact the first time I noticed that was today.

Brian
R
rdrennen1-Visitor
1-Visitor
March 12, 2013
Brian,
This is where I had to make sure I performed the plugin installation according to
From PTC TS:
Once you have determined you have Adobe Reader installed, please attempt to manually install the plugin.
The plugin referred to is the Acrobat plugin for Creo View. This can frequently be found under <creo view=" adapters=" install=" directory=">/pview_batch/resources/acrobat/CreoElementsView_Acrobat_Plugin.msi. Try navigating to this file and launching it so that the plugin may be installed. Be sure to then open Adobe Reader once in order to accept the Adobe license agreement, then attempt to configure the thumbnail.

Highlighted is important step.
Ray
B
byork17-PeridotAuthor
17-Peridot
March 12, 2013
Ray,

Do that step matter which user does that?

Brian
Terms & ConditionsAccessibility statement