Skip to main content
13-Aquamarine
February 3, 2012
Question

Search error

  • February 3, 2012
  • 1 reply
  • 902 views
Anyone seen this? Know how to fix it?
[cid:image001.jpg@01CCE24B.0C5826B0]

David Haigh
Phone: 925-424-3931
Fax: 925-423-7496
Lawrence Livermore National Lab
7000 East Ave, L-362
Livermore, CA 94550

    1 reply

    12-Amethyst
    February 6, 2012
    David,

    Did this occur after a server restart?

    What version of Windchill are you on?

    Are you on Windows?

    If yes to the above then read on, if not sorry I can't help
    We've seen this on restarting the server hosting a Windchill 9.1 M050
    install,

    What we have to do is to shutdown all Windchill services prior to
    restarting the system and run a script to rebuild certain files.

    Here is what we need to do to fix it, this was given to us by PTC

    1, stop all services - Windchill, Apache, Tomcat, Windchill DS
    2, delete the folder "File" from
    C:\PTC\Windchill_9.1\Windchill\tasks\codebase\com\infoengine\compiledTasks
    3, Delete the ptcserlet folder from C:\tmp
    4, delete Tomcat Cache
    5, Open a Windchill shell and cd to codebase
    6, enter "ant -f makejar.xml"
    7, Follow this sequence when you start your server: -
    WindchillDS>>Apache>>Tomcat>> Windchill

    Hope this helps fix your problem,

    There was some other users on the exploder that have the same issue and I
    think there is a SPR with PTC

    Best Regards

    Chris Collinson
    CAD Administrator