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JohnWenner6-Contributor
6-Contributor
July 13, 2011
Question

Winchill 9.1 Users seeing other users workspaces

  • July 13, 2011
  • 2 replies
  • 6950 views

We are having an issue and PTC said this should not be happening. I've tried to work with our Internal Helpdesk also for PDMLink, but they have not been very helpful either.

Anyways, what is happening. We just migrated out data from an INTRALINK 3.X system into an existing PDMLink 9.1 M060 Windchill server. The problem is we have an OEM where about HALF the users there can see other users workspaces. They are allowed to go into these workspaces and ACTIVATE them. The interesting thing is that this only happens with about 12 users on site, the other 8 or so are working just fine.

In addition, when a user goes into an INACTIVE workspace either in a standalone browser or the embedded Pro/E browser it shows ZERO files. However, when they activate it, files show up in the workspace. PTC said this is intended; however, everyone who is working correctly can see files in an INACTIVE workspace.

I'm at a standstill currently, any suggestions would help. My options are limited, since I do not have elevated permissions in our PDMLink system.

In addition, the error message the Even Manager often provides is "The User has no access to the Workspace Context". PDMLink seems to think that the user is in a different workspace than what they are really in. I've witnessed it all firsthand, so I know it is not user error.

2 replies

A
alexknelson1-Visitor
1-Visitor
July 14, 2011

I've also seen this issue on 9.1 M050. Curious to hear the solution.

J
JohnWenner6-ContributorAuthor
6-Contributor
July 15, 2011

We are still having the issue. We now have 13 people at one site working correctly, the other 13 not. PTC cannot figure it out. It may be with our authentication through the LDAP, but no one has a good answer. We may just try to create new profiles for these users.

J
JohnWenner6-ContributorAuthor
6-Contributor
July 21, 2011

UPDATE: The issue has been resolved. The problem was our Helpdesk that creates the profile put the same Alternate User ID for the 13 problem users. Thus, it was reporting the same USER ID and the system was getting confused. I was not able to review the profiles as I did not have elevated permissions.

A
alexknelson1-Visitor
1-Visitor
July 21, 2011

What is an Alternate UserID?

M
MatthewKnight1-Visitor
1-Visitor
July 21, 2011

I'm guessing the LDAP had multiple "userid" feilds (or whatever the login attribute is.)

For example, "wcadmin" has two userid's. "wcadmin" and "Administrator." I think his display name (cn) is "Administrator," but you can log in wiith either "wcadmin" or "Administrator."

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