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MohanMB1-Visitor
1-Visitor
February 26, 2014
Solved

Windchill 10.1 M020 home page not working

  • February 26, 2014
  • 11 replies
  • 5674 views

I am using Windchill 10.1 with the M020 datecode. When i login and click on home page, it pops a spinning wheel and it keeps on spinning endlessly. It never stops and if we click on any other links like folders, workspaces, etc. then the corresponding page comes up. But the home page (landing page) is not working. Surprisingly for some other team members it is working properly and there is no known reason for this. Does anyone have a clue how to solve it?

Best answer by MohanMB

Hi Johin shaikh,

I am happy to tell that after a long struggle finally we were able to solve the issue. Infact, we raised this concern with PTC and asked for a specific PTC personnel to help us. The guy from PTC responded over email and asked us to perform some set of queries on our SQL server database. Based on the results that came up he suggested a few options that needs to be done by the administrator only at the server level. And hey presto, once that was done, the entire issue was resolved and now all the users are able to get the homepage. I hope i was able to give you some good guidance. All the best.

Best regards,

Mohan

11 replies

JoãoGonçalves2-Explorer
2-Explorer
February 27, 2014

Is this on workgroup manager (e.g Creo)?

Revise if you have this config:

windows_browser_type mozilla_based_browser

MohanMB1-VisitorAuthor
1-Visitor
February 28, 2014

Thank you for the help. However, i did not understand what you meant here. Although this problem is not related to the browser because i can see that in some of the systems it does work properly with the same browser whether it is chrome or IE.

TerryGimbre1-Visitor
1-Visitor
February 28, 2014

Mohan,

  1. Go to somebody else computer, log into Windchill and check if the home page comes up without issues. Does it come up?
  2. If 1 above is true, can you duplicate the issue on your PC using multiple browsers (ie, Chrome, Firefox)?
  3. If 1 above is true, did you delete all cache from your browser then restarted your PC and tried again to access the home page?
  4. If 1 above is true, ask somebody to log onto your PC and access his home page. Does it work?

You may also experience stickiness on your user ID for some reasons ... access the URL below (replace with your server name) and click on Reset Server Stickiness.

  • http://<Server_Address>/Windchill/app/netmarkets/jsp/user/utilitiesList.jsp

Regards,

Terry

tswett14-Alexandrite
14-Alexandrite
February 28, 2014

Mohan,

We ran into this issue when we upgraded to 10.1 M040. Please check out this TS document and SPR, you might want to open up a TS case on it for guidance.

TS Document CS116343: https://www.ptc.com/appserver/cs/view/solution.jsp?n=CS116343&source=sprviewer

SPR 2168803: https://www.ptc.com/appserver/cs/view/spr.jsp?n=2168803&source=sprviewer

ptc-49973211-Visitor
1-Visitor
June 16, 2014

Hi Mohan,

We are currently facing the same issue with couple of user.

Is your issue solved and if yes can you please let me know how.

I tried all the above solution but unfortunately it dint work for me.

Thanks and Regards,

-Zohin Shaikh

nnaeem1-Visitor
1-Visitor
June 16, 2014

Hi All,

I have newely installed Windchill 10.1 M040 and the installation completed successfully. I have the same problem. I have checked all the above steps and nothing happens. Kindly help.

Thanks

MohanMB1-VisitorAuthor
1-Visitor
June 17, 2014

Hi,

We found the solution to this problem finally. Please see my reply to Johin.

Best regards,

Mohan

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