Windchill 10.2 Staffing documentation

Forum|Forum|11 years ago
May 19, 2015
13 replies
3981 views

Is there a “PTC or Industry recommendation” of how many Business and/or System Administrators compared to the amount of users?

We are planning to consolidate five separate Windchill systems into one. Currently we have a limited staff for approximately 600 users. The amount of users will triple once the consolidation occurs, and within the next 2 years, the projection is doubling those numbers.

It is my task to find out how many bodies will be needed to support a system of this size.

Many many MANY years ago I had a “rule of thumb” staffing documentation (concerning Intralink then Windchill) but I can’t find anything current.

Any information would be greatly appreciated!!

Other

D

DanielReid

12-Amethyst

Could you perhaps share what you are considering "limited staff" for approximately 600 users?

T

tcasola

Author

1-Visitor

1 BA 1 SA

B

BenLoosli

23-Emerald III

How many do you really need? If the system is up and running with only upgrades planned for the future, you could get by with a couple of SA and BA people and a DBA. The DBA could be shared with other applications of thd DB. If your IT group takes care of the hardware and system backups, that reduces a lot of your SA load.

If you are in a developing or customizing environment, then you may need some additional resources, notably programmers to do the customizations.

What do you see as the needs are for SA/BA people? What tasks will they be performing on a daily/weekly basis that would require multiple people?

T

tcasola

Author

1-Visitor

>> What do you see as the needs are for SA/BA people? What tasks will they be performing on a daily/weekly basis that would require multiple people? <<

Ben,

Great question. I wish I had a definitive answer for you.

As it stand now our Windchill System is mostly a CAD only repository. The proposal is once the systems are all combined, the Windchill System will be more than a CAD repository. All related “documentation” (including video; audio; etc.) will be housed in our system.

We have had numerous meeting concerning: Roles; Groups; permissions; workflows and lifecycles, etc. – and everyone has agreed how the system should be configured and operate, these decisions have been made by folks who haven’t used Windchill. So we’re anticipating once users begin to actually use the system – changes will be requested.

We understand the "standing up" of any system is labor intestive in the beginning, and will tamper off once things settle.We just wondering how other companies staff their Windchill systems.