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vlmadala10-Marble
10-Marble
October 25, 2024
Question

Windchill Performance Monitoring

  • October 25, 2024
  • 5 replies
  • 1700 views

We are on Windchill 12.0.2.18 on AWS with Oracle RDS . We are using Performance Advisor. However, it is not providing all the parameters  and required Dashboards. 

 

We are exploring Zabbix and Grafana . However, these tools are best suited for System, Network and Infrastructure Monitoring . Any recomendadtions for tools that can monitor windchill Application and java Processes , like  -

  1. Check-in , Check-out ( Action Performance) ,
  2. API Health ,
  3. CAD related actions (Search, Add to workspace, Check ou, Open in Creo, Save And Check , Check in New Part)
  4. DB Query 
  5. Active Users 
  6. Server status (Windchill + Worker) up or down, JMX monitoring for jvm heapsize  etc .

JMX Monitoring is one of the option , but has its own limitations. I am looking for more Versatile and Configurable tools like Zabbix& Grafana. 

Any recommendations . 

5 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
October 25, 2024

Some additional information - "Top 5 Monitoring Best Practices": https://community.ptc.com/t5/IoT-Tips/Top-5-Monitoring-Best-Practices/ta-p/819247 

V
vlmadala10-MarbleAuthor
10-Marble
October 25, 2024

Thank you so much . I have done thorough the article . It doesn’t mention any thing about server activity. Or application monitoring except few cases like application up or down . You can say Network latency and system monitoring .

 

Can any of these tool monitor -  while retrieving a large assembly - what is the server response time for  processing the query, retrieving the data , dependency collection and checkout data ? 

S
17-Peridot
ScottMorris17-Peridot
17-Peridot
October 25, 2024

We use Site24x7 for basic server monitoring and for process monitoring. With process pointed at Java, we get alarms any time there is an issue with the method server or index server. 

V
vlmadala10-MarbleAuthor
10-Marble
October 25, 2024

Thank you Scott . I need to explore more about this tool . 

 

does this tool provide customisable and configurable dashboards and reporting 

S
17-Peridot
ScottMorris17-Peridot
17-Peridot
October 30, 2024

i am not sure about that. i do not have an author license for this tool, so i am not sure what customization features it offers. the monitoring dashboard is very detailed and covers a lot of information about the server and the monitored processes. 

T
23-Emerald IV
TomU23-Emerald IV
23-Emerald IV
October 26, 2024

PTC used to provide the 'PTC System Monitor (PSM)'.  It was a pre-configured version of the Dynatrace AppMon product.  It would trace each call from the client through the application stack to the database and then back again.  It could identify how long each step in the process took and identify where bottlenecks were occurring.  PTC stopped bundling in in 2021, but still highly recommends customers consider going directly to Dynatrace and using the replacement product..

 

https://www.ptc.com/en/support/article/CS328900

 

https://www.dynatrace.com/platform/

S
17-Peridot
ScottMorris17-Peridot
17-Peridot
February 19, 2025

We use Site24x7 for basic server monitoring and for process monitoring. With process pointed at Java, we get alarms any time there is an issue with the method server or index server. If you are on AWS, you can do the same thing with the AWS monitoring service. 

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