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M
MG_1017012511-Garnet
11-Garnet
November 18, 2022
Question

Windchill Visualization Representation failed without any program reaction

  • November 18, 2022
  • 4 replies
  • 2053 views

We have no program reaction if WVS monitor job failed or if the visualization of some objects was not done at all. We just have no visualization and no one knows about it.

 

Can we made some program reaction? For example email notification if something goes wrong with it...

4 replies

Marco Tosin
21-Topaz I
Marco Tosin21-Topaz I
21-Topaz I
November 18, 2022

Take a look at this article

 

https://www.ptc.com/en/support/article/CS146690

 

Here you will find a more "manual" method of checking the status of the worker

 

https://www.ptc.com/en/support/article/cs340037

 

 

Starting with the Windchill 12.1.1.0 release, it is possible to notify administrator group when CAD worker fails to start

 

https://www.ptc.com/en/support/article/cs369633

 

Marco
    M
    MG_1017012511-GarnetAuthor
    11-Garnet
    November 22, 2022

    Many thanks!

    By using approach from CS146690 is it possible to send email to the employee who created that object?

    M
    22-Sapphire I
    MikeLockwood22-Sapphire I
    22-Sapphire I
    November 18, 2022

    Unfortunately, it's always been this way - resulting in someone having the daily responsibility to check on publish status and deal with failures / failed to start events.

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    November 18, 2022

    As @Marco_Tosin provided in the links, it's always been possible to send email notifications to an administrator when publishing fails.  I have a rule setup in Outlook to send these to a specific folder.  It makes it very easy to see when something fails.

     

    TomU_0-1668786109333.png

     

    TomU_1-1668786159004.png

     

      D
      18-Opal
      d_graham18-Opal
      18-Opal
      November 19, 2022

      I wrote a utility that will email whoever needs to be notified when a publishing job fails. Or if a publishing jobs fails for a specific reason such as regeneration failure or the CAD Worker simply failed to start.

       

      The utility is fired whenever a job fails. If the job fails the jobs log is read which tells us why it failed.

      The email body includes the log so that the admin or whoever gets the mail can quickly see why the job failed and what was being published.

       

      I like this approach as it largely answers why the job failed which always help when trying to resolve the why.

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