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M
MSC121-Visitor
1-Visitor
September 3, 2014
Solved

Windchill Visualization using Creo license?

  • September 3, 2014
  • 2 replies
  • 8045 views

Our company has recently implemented Windchill. We have 2 floating licenses for Creo on our server. One of the interns over the summer was responsible for getting everything set up and working properly. One of the tasks he had to do was get the thumbnails to work and be able to view the models that were created in Creo.

He thought that it was setup correctly, but now Windchill ties up one of the floating licenses and only 1 user is able to use Creo at a time which is a major issue. From my understanding, the visualization shouldv'e come with it's own license, separate from one of the creo licenses we have. Also, my manager had been receiving job failed messages about every hour for a few weeks now. I may have found what that issue is but I want to put an example message here incase it is related somehow.

Here is the messages he has been receiving:

Queue Problems

Class:

class javax.management.Notification

Message:

There are 3,780 total queue entries in queue PublisherQueue1

SequenceNumber:

497

Source:

  1. com.ptc:wt.subsystem=Monitors,wt.monitorType=Queues,Name=PublisherQueue1

TimeStamp:

2014-07-18 15:47:31.472 +0000 [1405698451472]

Type:

  1. wt.queue.QueueWatcherMBean.exceededTotalEntriesThreshold

UserData:

3780

JVM Name:

5828@server04

Queue Info:

WaitingReadyEntries

0

ExecutionThreadLoggerName

  1. wt.queue.ProcessingQueue.PublisherQueue1

TotalThreshold

100

MinEntryExecTimeSeconds

  1. 0.016

AveEntryExecTimeSeconds

  1. 0.742

MinMinutesBetweenNotifications

60

TotalEntries

3780

EntryExecutionTimeThresholdSec

900

LoggerLevel

WaitingReadyThreshold

15

TotalExecutionTime

2855188

LoggerName

  1. wt.queue.QueueWatcherImpl.PublisherQueue1

MaxEntryExecTimeSeconds

  1. 194.684

Name

PublisherQueue1

ExecutionThreadLoggerLevel

TotalEntriesExecuted

3846

Best answer by TomU

Ah, okay. You need to install a license server. It's included on the Creo installation disk or you can download it manually from PTC software download page. Basically you just feed this file into it during installation. I'd recommend you configure it to start up automatically and run as a service.

Once the license server is installed, you can either manually edit the license file line in the PSF file to point to this license server, or you can rerun setup (either using ptcsetup.bat in the bin directory or using the setup disk) and provide the necessary license server information that way.

2 replies

T
TomU23-Emerald IV
23-Emerald IV
September 3, 2014

Yes, one visualization license comes included with Windchill. It's called "Creo Foundation for Visualization". You just have to ask your reseller for it. If you intend to run multiple sessions of Creo on the same computer at the same time (and only use one license), then make sure you request a node-locked license instead of a floating license.

The better place to monitor publishing is under "Site", "Utilities", "WVS Job Monitor".

M
MSC121-VisitorAuthor
1-Visitor
September 3, 2014

We need to be able to run multiple sessions of creo on separate computers. I'm completely new with Windchill and Creo. I'm still trying to figure out what the last intern did up until now so I can go from there. Any idea on why there are all the failed jobs? Now theres over 100,000. I ended up deleting the test jobs that were created. I'm thinking that one of them was causing all of the failed queue problems.

T
TomU23-Emerald IV
23-Emerald IV
September 3, 2014

You will continue to use your two floating licenses for normal Creo usage. Only the publisher will be using the visualization license.

You can see why a job failed by looking at the WVS Job Monitor. Just pick on a failed job and look at the details below.

You can always go back and republish the failed entries once the problem has been dealt with.

M
MSC121-VisitorAuthor
1-Visitor
September 4, 2014

I may have come across an issue with the license being tied up. I had an issue with the worker that was setup in Windchill by the previous person. The status for the worker was Failed to start. I would try to manually start the worker and it would just close out and the log file was:

Worker Log File helper_94.log for Worker server04-PROE:1



Logging level set to 0x001 from command argument.

[2014-09-04 10:06:59] timestamps added to logging from command argument.

[2014-09-04 10:06:59] workerhelper - Version : Creo 3.0 - F000 (13.2.0.69) i486_nt

[2014-09-04 10:06:59] Connecting to server "server04" on port 5600

[2014-09-04 10:06:59] Connection established

[2014-09-04 10:06:59] Started worker

[2014-09-04 10:07:10] Worker process 6308 has exited unexpectedly. Shutting down helper.

[2014-09-04 10:07:10] Worker helper shutting down.

[2014-09-04 10:07:10] WorkerHelper completed, exiting.


After looking at the configuration for the worker, the execute command is: E:\ptc\creo_view_adapters\proe_setup\proeworker.bat

I was able to get into Creo with the worker status being Failed to start.

I was given access to the server that Windchill is installed on and I decided to try and start the worker again. This time it started up without an issue. However, I went to open Creo and I received the same error as I did before saying there isn't a license. I manually stopped the worker and re-opened Creo and it worked fine. So for some reason the worker is using one of the 2 floating licenses for Creo. I spoke with a guy this morning that was helping the previous employee fix this issue and he said that this license issue should be a simple fix with just pointing Windchill to use the correct license that should be used for Creo View and not one of the 2 floating licenses on the server.

Anyone have a walk through? Or maybe its as simple as the worker was setup wrong??

T
TomU23-Emerald IV
23-Emerald IV
September 4, 2014

The recipe (.rcp) file will list the path to the Creo startup command. Probably something like "C:\Program Files\PTC\Creo 3.0\F000\Parametric\bin\parametric.bat". Whatever the name of the batch file (.bat), there will be a corresponding setup file (.psf). Look in this file for a line that starts with "ENV=PTC_D_LICENSE_FILE". This tells Creo where to pull the license. If it's using a floating license, it will list the port and host. If it's using a node-locked license file, then it will list the path to the file.

Floating License:

ENV=PTC_D_LICENSE_FILE-=7788@name_of_license_server

Node Locked:

ENV=PTC_D_LICENSE_FILE-=C:\Program Files\PTC\License\license.txt

Changing license files is as simple as changing this line of text.

M
MSC121-VisitorAuthor
1-Visitor
September 4, 2014

But how do I get Windchill to stop using one of the floating Creo licenses? When I open Creo while someone else has it opened, this is the error for the license I get:

creo+error.PNG

To my knowledge, only Windchill should be on server 4 and both floating licenses for Creo are located on server 2

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