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MikeLockwood22-Sapphire I
22-Sapphire I
April 30, 2013
Question

Workflow template editing

  • April 30, 2013
  • 18 replies
  • 5136 views

Using Windchill 10.1 M040.


We're seeing on multiple workstation platforms that workflow templates "freeze" such that elements can no longer be edited and the template cannot be saved. This is occuring with IE 8 and IE 9. Seems that it must somehow have to do with our Java installs but we don't know what to look at to troubleshoot.


Has anyone experienced (and solved) this?


note: All workstaions can edit workflow templates in 9.1 with no issues.

18 replies

V
VenkataKotra1-Visitor
1-Visitor
April 30, 2013
Hi Mike,

I didn't try 10.1 M040..as we are on 10.1 M030..But I've experienced similar issue that workflow template doesn't open for long time..
And also when opened in view mode...context null errors..and cannot view unless I open in edit..I thought its due to browser/java issue.

But I've experienced difference in behaviour by switching between 64-bit IE browser/ vs 32-bit IE browser and 64-bit Java/32-bit Java.

Please see if you have both 64 and 32-bit java installed..and try with both 64 and 32 bit IE browsers..

regards
Venkata Kotra║Sr.Analyst, Engg Systems ║IS, HHI
Tel : 949-672-4018 | Mobile : 408-771-7739
[cid:image001.gif@01CE458E.26A7B240]
S
SteveVinyard1-Visitor
1-Visitor
April 30, 2013
What java version are you using?

Does it work with Chrome or Mozilla?

[cid:image001.gif@01CE458E.2E1A9650]

Steve Vinyard
Senior Solution Architect
S
SteveVinyard1-Visitor
1-Visitor
April 30, 2013
Also, send over the output of the Java Console. Maybe it is throwing some errors there

[cid:image002.gif@01CE458E.4E97D910]

Steve Vinyard
Senior Solution Architect
J
jessh12-Amethyst
12-Amethyst
April 30, 2013
Or this could be an incompatibility between your video card and Java
version.

You can try such things as |-Dsun.java2d.d3d=false| in your Java Plug-In
options if that's the case.

D
ddemay1-Visitor
1-Visitor
April 30, 2013
Mike,



Using the java control panel, check the box to not store cached copies of
files locally, highly recommend you force java console to show, and that in
the advanced tab, check the options that enable verbose logging details in
console. When the console appears, hit '5' to make it display even more
details. You may get a java stacktrace that clues you in.



If proactively switching between WC releases, recommend leaving the option
to not cache applets on permanently.



If you need screenshots of control panel, let me know.



Dave




R
RandyJones20-Turquoise
20-Turquoise
April 30, 2013
On 04/30/13 12:18, Mike Lockwood wrote:
>
> Using Windchill 10.1 M040.
>
> We're seeing on multiple workstation platforms that workflow templates "freeze" such that elements can no longer be edited and the template cannot be saved.  This is occuring with IE 8 and IE 9.  Seems that it must somehow have to do with our Java installs but we don't know what to look at to
> troubleshoot.
>
> Has anyone experienced (and solved) this?
>

Same problem here with 10.1 M040.
I am running Firefox 17.0.5esr on Solaris and jre 1.6u37.
Like you this setup works on 9.1 M070 with no issues.

I downloaded the latest jre (1.7u21) and pointed my browser java plugin to that.
The workflow templates will now save after editing.

> note: All workstaions can edit workflow templates in 9.1 with no issues.
>
>
> ----------


--
------------------------------------------------------------------------
Randy Jones
Systems Administrator
Great Plains Mfg., Inc.
1525 E North St
PO Box 5060
Salina, KS USA 67401
email: -
Phone: 785-823-3276
   Fax: 785-667-2695
------------------------------------------------------------------------

Y
YoonKim10-Marble
10-Marble
April 30, 2013
I had the exact same issue on 10.1 M30, and resolved with PTC call.

[cid:image001.png@01CE45BB.AE827830]

Add what Jess informed and re-create the bootstrap classpath by renaming the .wt folder. When JVM is invoked the boot.jar file will be located in the same classpath, and the .wt folder will be re-created.


Regards,
Yoon (Peter) Kim
281-483-0629
R
RandyJones20-Turquoise
20-Turquoise
April 30, 2013
On 04/30/13 16:08, Lockwood, Mike wrote:
>
> Attached solved the problem -- need a line per Windchill server for each workstation that needs to edit workflow templates using this approach. Not elegant but ok for now.
>

And if you want to be able to copy and paste in the applets add this line (in the grant section):
permission java.awt.AWTPermission "accessClipboard";

> *From:*Randy Jones [
> troubleshoot.
>
> Has anyone experienced (and solved) this?
>
>
> Same problem here with 10.1 M040.
> I am running Firefox 17.0.5esr on Solaris and jre 1.6u37.
> Like you this setup works on 9.1 M070 with no issues.
>
> I downloaded the latest jre (1.7u21) and pointed my browser java plugin to that.
> The workflow templates will now save after editing.
>
>
> note: All workstaions can edit workflow templates in 9.1 with no issues.
>
> -----End Original Message-----
>
>
>
>
> --
> ------------------------------------------------------------------------
> Randy Jones
> Systems Administrator
> Great Plains Mfg., Inc.
> 1525 E North St
> PO Box 5060
> Salina, KS USA 67401
> email:- <">mailto:->
> Phone: 785-823-3276
> Fax: 785-667-2695
> ------------------------------------------------------------------------


--
------------------------------------------------------------------------
Randy Jones
Systems Administrator
Great Plains Mfg., Inc.
1525 E North St
PO Box 5060
Salina, KS USA 67401
email: -
Phone: 785-823-3276
Fax: 785-667-2695
------------------------------------------------------------------------

J
jessh12-Amethyst
12-Amethyst
April 30, 2013
For those whose video cards don't agree with their Java versions, the
important piece here is the "-Dsun.java2d.d3d=false" portion.

The bootclasspath piece isn't necessary in any recent version of
Windchill -- nor is the other approach of installing boot.jar in your
JRE's lib/ext folder. I think it stopped being necessary in R9.1 M030.
The bootclasspath approach also stopped working with some Java 6 update
or another...

On 4/30/2013 3:59 PM, Kim, Yoon S. {Peter} (JSC-EA2)[Jacobs Technology,
Inc.] wrote:
>
> I had the exact same issue on 10.1 M30, and resolved with PTC call.
>
> Add what Jess informed and re-create the bootstrap classpath by
> renaming the .wt folder. When JVM is invoked the boot.jar file will
> be located in the same classpath, and the .wt folder will be re-created.
>
> Regards,
>
> Yoon (Peter) Kim
>
> 281-483-0629
>
> *From:*Randy Jones [
J
jessh12-Amethyst
12-Amethyst
April 30, 2013
Hmm.... I assume that's specific to this one applet.

In that case, it sounds like (1) the details of your DNS are tripping up
one of the recent Java security updates and (2) the workflow team likely
needs to do something special to work around this issue.

--
Jess Holle

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