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A
AS_107149523-Newcomer
3-Newcomer
September 29, 2025
Question

Error Page Customization

  • September 29, 2025
  • 2 replies
  • 1194 views
I am using Windchill PDMLink Release 13.0 and Datecode with CPS 13.0.2.2

Hello,
We are currently using Windchill version 13.0.2.2 in our organization. We've observed that some users are attempting to access Windchill without being assigned any valid licenses. In such cases, the error message displayed is overly technical and difficult for end users to understand.
To improve the user experience, we would like to customize the error page to display a simple and clear message indicating that the issue is due to missing Windchill licenses. I’ve attached a screenshot of the current error for reference.

This request is of high priority, as the existing error page is causing confusion among users and generating unnecessary support tickets.

Thank you for your attention to this matter.

    2 replies

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    September 29, 2025

    There are no screenshots attached to your message.

    A
    AS_107149523-NewcomerAuthor
    3-Newcomer
    September 29, 2025

    2025-09-29 14_39_31-image (4).png

    Fadel
    Fadel23-Emerald I
    23-Emerald I
    September 29, 2025

    Try below on a test server before touching any prod : 

    1. Copy Windchill/src/wt/licenseusage/licenseUsageResource*.java and paste to Windchill/wtCustom/wt/licenseusage/ - Create folder manually if not exist
    2. Edit below message @RBEntry in Windchill/wtCustom/wt/licenseusage/licenseUsageResource*.java with proper language 
       @RBEntry("User is not a member of any valid license groups. Access is denied. You do not have a Windchill license assigned to your account. Contact your administrator for further assistance.")
 @RBComment("Message stating that Failed to login because user is not member of any active license group")
 public static final String INVALID_USER_LOGIN_FOR_ACTIVE_LICENSE_GROUP = "INVALID_USER_LOGIN_FOR_ACTIVE_LICENSE_GROUP";
    3. Stop Windchill
    4. Execute command in Windchill Shell: ant -f bin/tools.xml class -Dclass.includes=*.java -Dclass.source=%WT_HOME%\wtCustom\wt\licenseusage\
    5. Restart Windchill
    Buiꓘa
      V
      vnamboodheriCommunity Manager
      Community Manager
      October 6, 2025

      Hello @AS_10714952, 

       

      It looks like you have some responses from our community experts. If any of these replies helped you solve your question please mark the appropriate reply as the Accepted Solution. 
      Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

      Thanks,
      Vivek N.
      Community Moderation Team.

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