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8-Gravel
October 10, 2024
Question

Difficulty in selecting sketch entities in Creo

  • October 10, 2024
  • 11 replies
  • 7346 views

I'm working in Creo Parametric version 11.0.1.0.

 

When in sketch mode and selecting entities for adding dimensions, I hover over the entity until it highlights, but when I click the entity often does not get selected. I thought there might be a config parameter that affects the sensitivity of sketch entity selection, but I wasn't able to identify one.

11 replies

16-Pearl
October 10, 2024

Can you check your computer's scaling setting? I've seen this issue occur when your scaling factor is set to something other than 100%. You can access the scaling settings by right clicking on your desktop and choosing Display Settings. Set it to 100% and try again. 

M.Liszka8-GravelAuthor
8-Gravel
October 10, 2024

Thanks for your reply. This setting was already at 100% for my monitors.

kdirth
21-Topaz I
21-Topaz I
October 10, 2024

Could be a graphics issue.  In 7.0 and Creo+ (running Creo12.0) I get instant highlighting and selection.

 

Is it the same with the display set to wireframe?

 

You could also try setting config graphics to win32_gdi to disable the video card.  If this helps, you may need to use an updated driver (the latest is not always the best).

There is always more to learn.
M.Liszka8-GravelAuthor
8-Gravel
October 10, 2024

Setting the display to wireframe did not change this behavior.

 

How do you set config graphics to win32_gdi?

kdirth
21-Topaz I
21-Topaz I
October 10, 2024

In your default work directory, there should be a file named config.pro.  Open it in a text editor and add the line graphics win32_gdi

There is always more to learn.
23-Emerald III
October 10, 2024

There is an option in the config.pro called :

pick_aperture_radius 

If this is set in any of your configs, it may make select more difficult. But honestly, I suspect it is either of the other response, graphics card or scaling.

M.Liszka8-GravelAuthor
8-Gravel
October 10, 2024

Thanks for your reply. This option was not already set, and setting it to its default of 7 did not seem to make things any better or worse.

tbraxton
22-Sapphire II
22-Sapphire II
October 15, 2024

What is the selection filter set to when you are having difficulty in sketch mode? It should be set to "all sketcher" but it is possible that it may not be.

 

tbraxton_0-1729010784603.png

 

M.Liszka8-GravelAuthor
8-Gravel
October 15, 2024

This problem typically happens when trying to apply dimensions or reference dimensions, at which point the selection filter is set to "All."

23-Emerald III
October 15, 2024

Is this in a large assembly? I know that once my assemblies get to a good size, selection begins to get worse. Most prominently in large assembly drawings, but in modeling also. Even worse when surface models are involved.

14-Alexandrite
January 9, 2025

I am experiencing the same problem with Creo 11.0.2.0, I am also using Creo 9.0 without this issue.

16-Pearl
January 14, 2025

I have the same problem. It appeared instantly after switching to Creo 11. We were previously using Creo 4 without issue. I think there's a problem with Creo 11. We submitted the case to support and they told us it was a driver or hardware issue as we're not using certified hardware !

 

It's really annoying, I thing we now have to click approximately 30% more to do the same job. And that's a lot of time wasted.

 

Here's another with the exact same problem : https://community.ptc.com/t5/3D-Part-Assembly-Design/Creo-11-Selection-Issues/m-p/982605#M137268

M.Liszka8-GravelAuthor
8-Gravel
January 14, 2025

Well, at least I'm not alone! Thanks for pointing to the other thread where users are having this same problem.

 

What non-certified hardware are you using? I'm pretty sure the graphics card I'm using is certified as I'm using an NVIDIA card on an HP laptop.

16-Pearl
January 14, 2025

My computer is a HP Z1 G9 Tower Desktop - Intel i9-12900 + 32 GB RAM + NVidia RTX 3070 + Windows 10 Pro 64

5-Regular Member
January 21, 2025

I don't know if this will be of any help to others out there, but we were all having the same issue here and have found a solution that works for us. I was trying to install version 11.0.3.0 when I kept getting errors about the license server being incompatible. Installed the newest license server from PTC and almost all of the issues disappeared. Creo is fast and smooth again. Selection of edges and surfaces is back to normal.

M.Liszka8-GravelAuthor
8-Gravel
January 21, 2025

We aren't having any issues with the license server, and as far as I know I'm the only one in the office having this issue.

14-Alexandrite
April 8, 2025

We just went from Creo 7 to Creo 11.0.2.0.  We are seeing this issue too. Works fine in Creo 7. But in Creo 11, it highlights the edge, then when you left mouse click to select, it sometime doesn't pick it. Its def not repeatable. Seems like a bug in Creo 11 if you ask me.

 

I'm also seeing this behavior when trying to color code some parts. Sometimes have to select surface multiple times for it to finally select.

 

I did submit a ticket to PTC, but its hard for me to show in video, as you cant hear my mouse clicks. Anyone find a solution? Scale at 100% and tried differnt video card drivers. Even tried a new mouse when I though maybe my mouse was starting to fail. 

16-Pearl
April 9, 2025

Unfortunately no solution yet. I hope you have a certified computer. Here, we opened a ticket but PTC told us the issue was happening because of our hardware.

14-Alexandrite
April 10, 2025

Haha, yup. PTC said my computer was not on the approved list. WTF. Get this, they want me to DOWNGRADE my graphics card from a A4000 to an A2000 (Because A2000 is on the approved list)  

 

LOL Hell No.

 

Hopefully someone figures out this issue.

 

Jay 

 

 

 

 

12-Amethyst
April 9, 2025

You received lots of valuable replies - worthy steps! If all previous failed, then make certain all updates for computer firmware and software are 100%. Reboot. Windows font format has changed somewhat. PTC should lead you to a solution to be compatible, but they won't accept fault so dig hard. I had similar entity selecting issues in Solidworks at former company years ago. I'd select slightly off the entity (1/8" by eyes on screen) and it would capture it finally. Same with font typing, it was offset from where font should be.  Your previous replies should help there too. Also, slow response on typing: I had that issue w/Solidworks years ago at a former company. Company security software (Moby...?) was impeding on that by slowing us down to a crawl.  Took 2-3 minutes to write a 15-word sentence that I typed in 20 seconds. Also crashed a lot! I'm Creo-7 going to 9 this yr, then 11 in 2yrs.  Now, I did have slightly similar issues in Creo-4 and 7 when I'm not updated thru-out all other MS and security firm/soft wares. You also should use latest iteration of Creo-11.

3-Newcomer
April 17, 2025

Same issue, recently 'upgraded' from creo 8 and tried creo 11.0.4.0. Performance is notably worse.

 

Sketcher selection issues;

really difficult to select sketch lines and references when in sketch mode

takes several mouse clicks to finally select what you want

 

Rotating model and zooming in and out is choppy and lags

Scrolling up and down the model tree is choppy and laggy

Even if you go to file -> help -> system information, the dialogue box for that is jittery, choppy, lags, display issues etc

 

Also a separate sheet metal thickness issue where once you have input the desired thickness you can't change it without manually changing the value in parameters


Wanted to go to Creo 11 because of some of the new features and enhancements, (real number to string, sketcher autoscale when place first dim, filter parts, assemblies and drawing symbols added when opening, performance monitor, enhancements to mulitbody modelling etc) but will have to stay with Creo 8 for now as performance is much better

 

 

 

24-Ruby III
April 17, 2025

@JH_9975224 wrote:

Same issue, recently 'upgraded' from creo 8 and tried creo 11.0.4.0. Performance is notably worse.

 

Sketcher selection issues;

really difficult to select sketch lines and references when in sketch mode

takes several mouse clicks to finally select what you want

 

Rotating model and zooming in and out is choppy and lags

Scrolling up and down the model tree is choppy and laggy

Even if you go to file -> help -> system information, the dialogue box for that is jittery, choppy, lags, display issues etc

 

Also a separate sheet metal thickness issue where once you have input the desired thickness you can't change it without manually changing the value in parameters


Wanted to go to Creo 11 because of some of the new features and enhancements, (real number to string, sketcher autoscale when place first dim, filter parts, assemblies and drawing symbols added when opening, performance monitor, enhancements to mulitbody modelling etc) but will have to stay with Creo 8 for now as performance is much better

 

 

 


Hi,

please publish information about graphic card (including driver version).

 

Sheet metal thickness:

https://www.ptc.com/en/support/article/CS416999

https://www.ptc.com/en/support/article/CS420358

https://www.ptc.com/en/support/article/CS432709

 

M.Liszka8-GravelAuthor
8-Gravel
April 18, 2025

I know your question is for JH_9975224, but I thought I'd post my graphics card information as well; it appears I didn't previously. To the best of my knowledge, it's on PTC's approved list, but you may know something I don't.

 

NVIDIA RTX 3500

Driver version 32.0.15.5612