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ptc-67398831-Visitor
1-Visitor
November 8, 2014
Solved

I keep getting an error and it shuts down

  • November 8, 2014
  • 17 replies
  • 6514 views

I'll upload an image of the error here

What can i do >.<


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Best answer by ptc-6739883

I uninstalled and reinstalled it and the error still appears but it doesn't crash anymore, that'll do for now i guess
Thanks

17 replies

TomD.inPDX17-Peridot
17-Peridot
November 9, 2014

Take a look in your system environment for an AWP_ROOT150 entry.

I suspect you are missing a folder and/or drive location.

ptc-67398831-VisitorAuthor
1-Visitor
November 9, 2014

hmm, i don't really know how to do that , can you help me with that?

and how do i know which files are missing?

TomD.inPDX17-Peridot
17-Peridot
November 9, 2014

Open your config.pro file and see if you can find the command in the error message and remove it and see if it works.

dschenken1-Visitor
1-Visitor
November 10, 2014

It has something to do with Ansys Workbench.

Perhaps http://communities.ptc.com/docs/DOC-3922 can help.

If you don't have Ansys Workbench installed, then remove any mention of it from the Config.pro. The line will start with PROTKDAT. Look for the config.pro file in the C: drive; you can use an advanced search in Windows explorer for files containing the text PROTKDAT.

ptc-67398831-VisitorAuthor
1-Visitor
November 10, 2014

I tried removing it and installing it again (Ansys) but it didn't work. I have Creo 3.0 and Ansys 15.0 the above link is for Creo 2.0 and Ansys 14.5, maybe i should go back to Creo 2.0 😕

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