Link to Download Sneak Peek

I am also seeing the same error as Alexander when I try to launch any of the Creo products.

Alexander and Shaun

I am investigating,

thanks, Jim

If its any help: I installed the sneak peek when I was at our site in Budapest Hungary, and there I could run the software. It hasn't worked since I came back to our Stockholm Sweden site.

If the license file is generated on install, maybe it gets confused by me switching countries?

This might be because of the dual network adapter cards…

Please check the Sneak peek edition license file… i.e.  MAC address with which the license file is configured.

PTC_HOSTID=<mac address>

Please check if the network adapter MAC address matches with the MAC address in the license file

Thanks, Jim

It looks like it may have issued the license to the MAC address of our outbound internet proxy since the MAC address in the license file does not match any of the MAC addresses on my laptop.

I presume that if I remove and re-install from a direct internet connection, a new license will be issued with the correct MAC address?

Yes an uninstall and re-install should solve the issue.  I apologize for the inconvenience, and please do confirm the issue has been resolved

thanks,Jim

Problem remains: I have uninstalled, rebooted and reinstalled but still get the same error. The licenses are locked to a mac address that doesn't exist on my computer. I have no option to use a "direct internet connection" that Shaun speaks of.

Please go to C:\Programdata\PTC\Licensing and see if an old invalid license file exists. If yes, please delete and do reinstallation.

Thank you Amol, that did the trick

Hello all,

When I try to install from the "pim_installmgr_32.exe" as administrator, this error message appears :

Is it limited to 32 bits machines ?

What is the solution to this trouble ?

Thanks, regards