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RobertSchmitz6-Contributor
6-Contributor
Jun 23, 2025 6:52 PM UTC
Question

MathCad 14 license over the Internet - Server Error

I don't have a customer number or SCN, just a web account to manage my license.

I have a version of Mathcad 14, I know it's old, but it works for what I do.

My problem is reinstalling it on a new Windows 11 Laptop. It is on my Windows 10 Laptop but after a Windows update the operating system failed and is irreparable.

 

The link I had to the Single User License is:
https://support.ptc.com/appserver/lm/mathcad/call_logger/callLogger.jsp, and it worked but after entering the product code I get this error message:

Invalid parameter values have been passed in. The application cannot continue.

 

I couldn't log a case from that screen as well.  

 

From what I'm reading MathCad license retrieval may no longer be supported.    I May have to abandon it and go to Smath Studio or some other program.

7 replies

AndrewK
AndrewKCommunity Manager
Community Manager
Jun 30, 2025 12:28 PM UTC

Hi RobertSchmitz,

Thank you for your question. Your post appears well documented but has not yet received any response. I am replying to raise awareness. Hopefully, another community member will be able to help.

In the meantime, maybe these posts can help:

Solved: Mathcad 14 License Server Error - PTC Community

Transferring Mathcad Single User or Student lice... - PTC Community

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LucMeekes23-Emerald V
23-Emerald V
Jun 30, 2025 12:51 PM UTC

Hi Andrew, 

I should think that this is a kind of posting where not users of Prime, but PTC employees should step in and help the OP with transferring the license if possible.

 

Luc

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RobertSchmitz6-ContributorAuthor
6-Contributor
Jun 30, 2025 9:39 PM UTC

I agree. see above. Thanks.

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