new PC license transfer

Forum|Forum|2 years ago
December 17, 2023
3 replies
3217 views

I purchased a student license for Mathcad prime 9 and have reinstalled windows. The License for my software is not working on my new PC. I require a new license to use the software I paid for.

Installation

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VladimirN

24-Ruby III

Transferring Mathcad License from Existing Host ID to New Host ID

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licensetransfer

Author

4-Participant

This process yields the same result as before, the prompt just tells me I don't have enough licenses.

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VladimirN

24-Ruby III

You can find the answer for this issue in the following thread earlier - "Reached the maximum number of license request": https://community.ptc.com/t5/Mathcad/Reached-the-maximum-number-of-license-request/td-p/704852

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ES_10838933

3-Newcomer

I have the exact same issue you did here, how did you end up solving it?

L

licensetransfer

Author

4-Participant

this issue has not been resolved, support is unresponsive and I'm considering a charge back.

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DhirajPatil

15-Moonstone

Hello,

You should request for a license manually by providing your Mathcad product code and physical address of Ethernet adapter using the following web case logger:

http://support.ptc.com/support/mathcad_supportCenterSingleUser.htm

The license file will be sent via E-mail.

Regards,

Dhiraj Patil

T

TD_12885932

1-Visitor

Não funciona. Informa sempre a mesma coisa: "Thank you for using Mathcad. You have reached the maximum number of license requests available for your product type. To upgrade to the latest version of Mathcad, please visit store.ptc.com." Como resolver?