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R
RP_90132071-Visitor
1-Visitor
November 11, 2025
Question

New purchase - the info given is terrible and doesn't tell you how to download the software

  • November 11, 2025
  • 1 reply
  • 239 views
I purchased the software - now how to i get the down load?
So far the purchase experience is not good. Too complicated.

    1 reply

    V
    vnamboodheriCommunity Manager
    Community Manager
    November 11, 2025

    Hi @RP_9013207,

     

    Thank you for reaching out through the PTC Community!
    I apologize for any inconvenience you may have experienced.

    Please take a look at this post on "All About Mathcad Software Installation." It includes useful information on topics such as - From Where to Download Mathcad for Single User Account or for Student Edition, How to obtain Mathcad Single User and Student Licenses? & How to Locate or Find Product Code for Single User and Student Edition of Mathcad.

     

    Please let us know if this information is helpful?

    Best Regards,
    Vivek N
    Community Moderation Team

     

     

    R
    RP_90132071-VisitorAuthor
    1-Visitor
    November 11, 2025
    The problem is the sales code says it’s not linked to my company
    V
    vnamboodheriCommunity Manager
    Community Manager
    November 11, 2025

    Hello @RP_9013207,

     

    Got it!
    Thank you for reaching out. We have successfully created a Technical Support case for you with the reference number C17956421. One of our support engineers will contact you during your local business hours. 
     

    Hope this helps.

     

    Best Regards,

    Vivek N
    Community Moderation Team
     

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