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Invisigoth1-Visitor
1-Visitor
November 27, 2017
Solved

PTC, KCS and the PTC knowledge base

  • November 27, 2017
  • 2 replies
  • 4447 views

I have been using the PTC Knowledge Base for almost two years now.  I was wondering if there is a mechanism to provide feedback on articles, other than the one provided on each article page.  Specifically a user, customer or VAR advisory group on improving the KB.

    2 replies

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    November 27, 2017

    Best place to go is here: https://community.ptc.com/t5/Discussions/bd-p/PTCeSupportHelpDiscussions

     

    The people in charge of the knowledge base monitor this board.

      I
      Invisigoth1-VisitorAuthor
      1-Visitor
      November 27, 2017

      Thank you. Another well hidden resource : )

      R
      remy21-Topaz I
      21-Topaz I
      November 27, 2017

      thank you for getting involved.

       

      Another way to convey your feedback is to use the "Was this Information Useful?" box from the thumbnail called Feedback on the top left of an article.

       

      Your feedback will be about only and only the article that you current read, in order to make your feedback "itemable" and the authors of the article will be notified.

      A process then is started internally to keep the authors accountable.

      I
      Invisigoth1-VisitorAuthor
      1-Visitor
      November 27, 2017

      Yes, I do that extensively, and I do get responses from the author.  However this does not address the pet peeves I see in the articles repeatedly, which makes me curious about the process in general.

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