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vortiz1-Visitor
1-Visitor
February 17, 2012
Question

Creo won't run!!!

  • February 17, 2012
  • 14 replies
  • 86086 views

Hi there!

When I attempt to open the program up, it fails to run b/c it states that it could not run the Quality Agent and if I call tech support to report an error 6. I thought tech support was open 24 hours but no joy on that. Any ideas, or should I just try in the morning? Thank you!!

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      P
      ptc-50167431-Visitor
      1-Visitor
      March 19, 2013

      I encountered the same issue with error 9. The solution was to right-click open creo parametric "as an administrator," since it seemed the problem was that creo lacked the clearance to register the quality agent when it loaded. - worked for me, I am a happy CAD now.

      Good luck!

      P
      ptc-50788161-Visitor
      1-Visitor
      June 10, 2013

      I am writing with reference to the above thread, I am also facing the same problem. Latest instal date for me was around a month ago, but after all of a sudden it stopped working with following error which I will add it to the string now. Since my college project has been started I need the solution to resolve this issue. PTC admins please do the needful. I tried all the preferred solution posted in this form but nevertheless the result is same with error I attached below.

      creo+error.png

      Hope to find solution soon

      Regards

      Purushottam Kanchi

      A
      Anonymous
      June 10, 2013

      Please submit a support request at http://www.ptc.com/go/academic-support. Someone from the team will try to help you.

      In general, it appears you Quality Agent is not installed or being blocked by your firewall or anti-virus.

      J
      jeasby1-Visitor
      1-Visitor
      October 18, 2013

      I had a similar problem with Quality Agent. Adam, Tim and Dimitri were helpful in trying to solve the problem.

      Firstly make sure you are installing the software as administrator and running it for the first time.

      In my case when installing Creo I had unchecked the Quality Agent box thus blocking its installation. It seems that Creo will only run with Quality Agent installed and permited internet access.

      I fixed it by uninstalling Creo fully from my computer and the carried out a fresh install, ensuring Quality Agent WAS selected for insallation and PERMITED through the internet fire walls in order for it to comunicate with, I assume, PTC. [Autodesk software has a similar arrangement]

      Since doing this Creo has run without any problem until the annual license expired.

      When renewing the license the license update option did not take correctly and produced the error and closure situation. Again resolved with a uninstallation/fresh installation and again all is great!

      Hope this advice is of help

      P
      ptc-41702851-Visitor
      1-Visitor
      February 22, 2014

      Yeah I'm still struggling through this... I gave up on it several months back and have just used Creo at my internship between classes. Now I need to buckle down and spend more time in it, but still can't get the darn thing to run. Drives me nuts how much time you waste trying to figure this stuff out.

      D
      dlau-21-Visitor
      1-Visitor
      January 17, 2017

      SOLVED:

      I found a solution that fixed it for me. I've been on many forms and nothing worked, and it seemed like most of the forms did not actually provide a solution or were unanswered. It seems like many people were having the same problem over different versions and builds of Creo, over the last few years. I got Creo 2.0 M130 to work on my Windows 10 computer. I was getting the error message "Creo Parametric is shutting down because it could not run the Quality Agent, which is required in this edition. If you call Technical Support about this problem, report error 0x0000000b." I've also gotten variations of this error message before, usually with a different error code.

      The only thing that fixed it for me was allowing "Creo 2.0 from PTC" through the windows firewall. Here's how I did it:

      1. Close out of all PTC applications.

      2. Type "Windows Firewall" into the windows start menu, or open Windows Firewall through the control panel.

      3. Click "Allow an app or feature through Windows Firewall" on the left-hand side

      firewall.PNG

      4. Click "Change settings", and scroll down and check the box next to the name "Creo 2.0 from PTC".

      5. Also make sure to check the appropriate box on the right side of the line to allow access to private and/or public networks.

      enable.PNG

      6. Hit Okay, and attempt to start Creo Parametric.

      This worked for me, I hope it works for you.

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