SLM (Service)

We are using the PTC TIA application. I added a ph element to the bookpartno element in the cover topic. No issues. I go to make a resolved document for editing and  it tells me the PH in bookpartno is out of context. What do I need to fix. Bryon  

What are the major differences between Arbortext Editor 7 and 8? Updating old hardware which have 7.0. Download center only have 8.1 and 8.2 available to load on new hardware.         

Is it possible to have two different covers in one ditamap? Bryon   

In Arbortext Editor 7.x you could create a shortcut to the application go to properties, then add -styler to the end of the link in the target field. It would look like below: "C:\Program Files\PTC\Arbortext Editor\bin\x64\editor.exe" -styler Is this not possible in 8.1?    

Join us on an online event on Thu, Jun 22, 10:00 AM - 11:00 AM EDT to hear what’s new with Arbortext Content Delivery 7.2.0.1, 7.2.0.2 and 7.2.0.3.   Key highlights: Deployment infrastructure and scalability improvements Data Segmentation monitoring tool Viewer and Mobile support Improvements Offline Improvements Register Here   We look forward to seeing you!   Kind Regards, Gil Shroitman Senior Product Manager, PTC Arbortext

Is there a way to search for text in RDE and replace it with an element. eg PN # gets replaced with <ph platform="123_Co-brand 456_Co-brand"></ph> Thanks Bryon

Wondering if anyone has used content created in Arbortext in Vuforia? Looking for solutions (either API etc) to use Operator Manual topics to be pulled up in AR.

 PTC Arbortext Customer's, please join us in Munich, June 13th. Space is limited. Link to register: https://lnkd.in/gvuiv4Wb 

 PTC Arbortext Customer's, please join us in Aix-en-Provence, June 15th. Space is limited. Link to register: https://lnkd.in/gKYVNVae 

Does anyone know if ISODraw will be getting updates past the current version (7.4)? I cannot see anything on the product calendar. Tks!   

We're having a problem where some graphics are not showing up in our PDFs. Most graphics appear without a problem, but some more complicated graphics appear as just a blank space with the Figure's name below.  We use CorelDraw to create the CGMs. Add them into the DMs in Arbortext, and PDF in Windchill.Anyone else ever have this problem?When we try working on it in IsoDraw to export as a CGM we get a polygon warning. See attached.  

Is there a way to make callout text wrap? Please see attached jpg -- this is what we need it to do. Sometimes it's just 2 lines sometimes it's more.  Thanks in Advance! 

PTC Arbortext – Technical Authoring Management-and-Delivery Committee Meeting Please join us! Liveworx is at the Boston Convention CenterTuesday, May 16, 2023 3:00 PM-5:00 PMAddress: 415 Summer Street, Boston, MA 02210 Room Assigned 258C Agenda; Welcome from Andy Pieper, Product Roadmaps & Discussion, ServiceMax in the Arbortext World Panel Discussion, Celebrate 41 years of Arbortext and Over 10 years of Creo Illustrate. Note:  The Arbortext User Group is hosted and led by ptcuser.org. https://www.ptcuser.org/  Our User Group is a technical committee(TC) on PTC/USER. The name of our User Group is Technical Committee(TC) Technical Authoring and Management.

So, I am writing several manuals in Arbortext, and I have to go into the XML afterward to manually change all the graphics paths from absolute paths to relative paths. This is annoying and time consuming. Is there a setting I can change so that Arbortext always defaults to using relative paths, instead? I have to do this for multiple documents that all have different file/graphics paths. Thank you.

Hi, Did anyone work with ACD -  Arbortext content delivery (formerly called as Servgistics), which falls under the deliver model of the overall create-manage-deliver thread. Any insights or documentation references on its business case and possible integration with Windchill would be helpful. I would like to understand if there is a way to downstream data from Windchill to ACD for various stakeholders reference. Thanks in advance.      

By: Manpreet Singh - Senior Product Technology Lead, PTC Arbortext manpsingh@ptc.com    Question After installing Arbortext Publishing Engine, DCOM configuration must be done as a post installation step as without doing it Arbortext Publishing Engine cannot run successfully Answer Clicking on ‘Launch PE Index Page’ under Tomcat Tab, it does not launch the page or few of the information is not populating correctly/missing. One of the main reason is, DCOM configuration is missed, and it can be set by reading this Help Center topic Configuring Publishing Engine Post Installation Post that restarts Tomcat Services and retest the use case  

By: Manpreet Singh - Senior Product Technology Lead, PTC Arbortext manpsingh@ptc.com  Question Opening a document in Arbortext Editor does not find its DTD and sometime throws this error?     Answer After doing all the modification in the xml document, catalog file, all the possible files & location and if it is still showing parsing error then one can try clearing the cache and .wcf files Please refer this article for clearing the cache https://www.ptc.com/en/support/article/CS000143920

By: Manpreet Singh - Senior Product Technology Lead, PTC Arbortext manpsingh@ptc.com  Question Arbortext Publishing Engine does not Identify Apache Tomcat from the system even it is successfully installed Answer Installation Path will be blanked but Tomcat is already installed in the system   At the time of installing Tomcat keep the Windows Service name as Tomcat8 because by default, the Windows service is named is named Tomcatn, where n is the major release number of Tomcat (for example, Tomcat8.5). Do not rename the Tomcat service because the Arbortext Publishing Engine Configuration utility will not be able to find it. Having a different name prevents the ability of Arbortext Publishing Engine Configuration to start and stop the service. For more details please refer the help center topic Installing Tomcat                 

Hello! I am attempting to modify numbering behaviour for a division level 2 element. My customer has a requirement for this element (applied to sect1 in the Docbook DTD) to start at 00, then increment by five for each new sect1. So, 00, 05, 10, 15, and so on. As the only increment available is by one, I have been investigating the APP Funtion Numbering module in Styler (currently at 8.1.2.1). The relevant section has this code: if ( argv.countAs != '' ) {var number = formatting.fish[ template.numberingFish ][ argv.countAs ];if ( number == '' || number == null ) {number = startAt;} else {number = Number(number) + 1;}formatting.fish[ template.numberingFish ][ argv.countAs ] = number.toString();if ( argv.numberXPath == '' ) {argv.numberXPath = number;argv.initialNumber = 0;}} If I change the line 'number = Number(number) + 1' to 'number = Number(number) + 5', the sect1s increment by 5, but so does everything else with a Division style. I need to test for which div

Hello,I have created an XUI dialog box with a tree control. I would like to know how to fill a tree control with ACL code.I want to fill the treecontrol with an xml node (and child nodes).David

Seeking advice from any Arbortext Developer in C++ who has successfully accessed the Arbortext IDOMEventListener class. Objective, add a custom left mouse click to the interface. There are no ACL calls for the mouse interface.Attached is the Class view in Visual Studio V2022.There is one undocumented page, C++ sample in the knowledge base shows AttachListener in 10 lines.    Any advice  welcomed will share the magic.                  

By: Manpreet Singh - Senior Product Technology Lead, PTC Arbortext manpsingh@ptc.com    Question Getting below error “The user xxx does not have a valid Windchill license to use the server http://abc.com/Windchill with Arbortext. Arbortext requires a PTC Author, PTC Windchill Base, PTC Windchill Advanced, or PTC Windchill Premium license.” when connecting from Arbortext Editor(client) to Windchill Server despite that user has the VALID license?   Answer Step 1: Add that xxx user under any of the above profile mentioned in the snapshot/CMS Diagnostic dialog in Windchill > Site > Profiles > License Profiles and search for these license profile. Below is just an example for adding the user under ‘PTC Author License profile’     Step 2: Click on ‘i’ button and then edit the group   Step 3: Click Next and then click ‘+’ for adding that member/user  

Getting Error "Unable to obtain a license for optional component PTC Arbortext Composer". This is for Arbortext 8.1. The Department manager has purchased floating licenses for about 12 people, most of which work remotely..   

Tuesday, May 16 at 3:00 PM - 5:00 PM EDTLiveworx is at the Boston Convention Center Address: 415 Summer Street, Boston, MA 02210BCEC Meeting Room 258C.  Agenda:Welcome from Andy Pieper, Product Roadmaps & Discussion, ServiceMax in the Arbortext World Panel Discussion, Celebrate 41 years of Arbortext and over 10 years of Creo Illustrate 

Hi Gang,Have an annoying problem when opening an AutoCAD drawing in IsoDraw 7.4. When I open the drawing I notice there are several lines shooting out in all different directions. When I activate the line I will notice one is snapped to another line, the other end is just floating out in space. I can select the endpoint of the line in IsoDraw and connect it to the point where it belongs with no problem. My question is why is it doing this action. I look at the AutoCAD drawing and the lines are in the correct location in the initial drawing. Any ideas on what might be causing this issue and how to correct the problem?