Skip to main content
O
O.R.Natale10-Marble
10-Marble
December 2, 2021
Solved

Thingworx Foundation with PostgreSQL 9.1 fails on Windows Server 2019 deleting all folders

  • December 2, 2021
  • 2 replies
  • 2721 views
Hello everyone,
 
Installation of ThingworxWorxFoundationPostgres-9.1.0.-x64 fails with the message: "There has been an error. An error occurred during installation. For more information review the log files. Clicking ok will stop the current installation. The application will exit now".
 
This message appears at final "Waiting..." step after a while.
 
Operating System is Windows Server 2019
Java AWS Corretto version is: "openJDK version 11.0.8" 
PostgresSQL version is 14.1.1
Installation folder: C:\ThingWorxFoundation
 
After the error message, all Thingworx folders are deleted with no possibility to check the log.
I followed this:
But changing the server language did not improve the issue.
 
I managed to get the log (see pdf attached). I've taken this log before the error message appears, so the final message could not be present. After the error message, before hitting the OK button, all folders are deleted.
 
What I'm missing?
 
Many thanks!
 
Best answer by O.R.Natale

Hello @slangley ,

 

I opened a ticket with PTC support.

The issue was solved in two steps:

  1. During the installation, I was asked to untick the configuration of the security certificate. This caused installation to proceed smoothly to the end.
  2. I was guided to configure the security settings after the installation.

It looks like this is a known bug of the installer

 

Thank you very much for your suppor, cheers,

Riccardo.

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
December 2, 2021

Some helpful articles:

 

Earlier questions about this error:

 

O
O.R.Natale10-MarbleAuthor
10-Marble
December 2, 2021

JAVA_HOME and java path to bin are set correctly.

I managed to take the logs from the C:\Users\...\AppData\Local\Temp\2\ThingWorxFoundation_Failed_installs and are attached.

I didn't find in the logs errors cited in the articles you suggested.

 

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
December 2, 2021

Send your logs to technical support - "Case Logger": https://www.ptc.com/en/support/case-logger 

S
slangleyCommunity Manager
Community Manager
December 9, 2021

Hi @ON_9156541.

 

I would start by checking this page to verify that you are running supported versions of Windows, PostgreSQL, and java.  When you ran the installer, did you run it as Administrator?

 

When a rollback occurs, the installation log can be found here:   C:\Users\<LoggedInUser>\AppData\Local\Temp\ThingWorxFoundation_Failed_installs\

 

Please verify the above, and if still having issues, please forward the installation log.

 

Regards.

 

--Sharon

    O
    O.R.Natale10-MarbleAuthorAnswer
    10-Marble
    December 10, 2021

    Hello @slangley ,

     

    I opened a ticket with PTC support.

    The issue was solved in two steps:

    1. During the installation, I was asked to untick the configuration of the security certificate. This caused installation to proceed smoothly to the end.
    2. I was guided to configure the security settings after the installation.

    It looks like this is a known bug of the installer

     

    Thank you very much for your suppor, cheers,

    Riccardo.

      Terms & ConditionsCookie settingsAccessibility statement