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K
kjung1-Visitor
1-Visitor
October 3, 2017
Solved

Cannot run Thingworx(log files attached)

  • October 3, 2017
  • 7 replies
  • 4023 views

Hello everyone,

I am a complete beginner trying to run Thingworx(trial version) on my local machine.

I have followed all the instructions on Installing_ThingWorx_8.0_1.0_.pdf which is provided in the ZIP file.

Maybe I have done something wrong, but I cannot figure out what is going on.

I wish someone can help me with this process.

While finding for solution, I noticed many of the answers requested log files.

So I have attached two log files that seem related with the error hoping it might expedite the answering process.

I hope I am not making stupid mistake exposing my security by uploading the log files but I am desperately in need of help.

Best answer by kjung

Thank you for your reply Yamini.

Actually, I think I have solved this issue.

I was using JDK 9 and I replaced it with JDK 8.

Meanwhile, I removed all the relevant files and lost license.bin for trial version.

I have posted another question: how to redeem trial license after deleting the previous one?

If you can help me with this post, I would sincerely appreciate it, but it's fine if you cannot.

Sorry for the confusion.

7 replies

Y
ytella17-Peridot
17-Peridot
October 3, 2017

Hi Kyujin jung,

Could you please share the application.log located in the ThingworxStorage/logs directory?

K
kjung1-VisitorAuthorAnswer
1-Visitor
October 3, 2017

Thank you for your reply Yamini.

Actually, I think I have solved this issue.

I was using JDK 9 and I replaced it with JDK 8.

Meanwhile, I removed all the relevant files and lost license.bin for trial version.

I have posted another question: how to redeem trial license after deleting the previous one?

If you can help me with this post, I would sincerely appreciate it, but it's fine if you cannot.

Sorry for the confusion.

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