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mfelton1-Visitor
1-Visitor
April 5, 2017
Solved

Composer loading forever

  • April 5, 2017
  • 3 replies
  • 6106 views

So i just reinstalled Thingworx 7.3 Postgres. This is running on a VM and the Composer loads correctly from the web browser in the VM.

When connecting from my physical machine, I can connect to the Tomcat page, however when loading the composer it just loads forever after getting the jsessionid.

This was fixed initially by opening an incognito tab, however this no longer works. I've also tried Internet Explorer and chrome.

Any help is appreciated as we want to have access for a few users in multiple locations and need the composer to load!

Thanks

Best answer by posipova

The only thing I'm seeing in the new logs is this  "Server WebSocket closed unexpectedly and has already been unregistered from Server Endpoint" as if you have edge devices.

Do you have any type of security/ssl setup /firewall that might be the problem when reaching your vm from a local machine?

3 replies

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supandey5-Regular Member
5-Regular Member
April 5, 2017

Hi Matthew, have you checked the tomcat logs for more info? Do you have HTTPS enabled? I think it could also be worth checking the debugger tool from the web browser at the Network section to see if it's somehow getting blocked.

    A
    ankigupta5-Regular Member
    5-Regular Member
    April 5, 2017

    Hi Matthew Felton​,

    In addition to what Sushant said please also check the ThingWorx Application logs.

    M
    mfelton1-VisitorAuthor
    1-Visitor
    April 5, 2017

    I checked these myself, and i cant see anything that indicates a problem, hopefully you guys can spot something?

    S
    supandey5-Regular Member
    5-Regular Member
    April 5, 2017

    Matthew, are you running Tomcat 8.5.11? (it's not yet officially supported) Additionally are you seeing this on all the web browsers available on your machine? Is there a reverse proxy configured on the VM? I think it could be worth a try checking the Network in debugger window (F12 for Chrome) just to see if there are any errors on the network itself

    M
    mfelton1-VisitorAuthor
    1-Visitor
    April 5, 2017

    So i checked the network, there doesn't appear to be any errors but Combined.7.3.3-b67.20170320.031054.00743.js isn't finishing? I have also attached the HAR file for you to view.

    I've been running this version of Tomcat for a while & this is the only connection issue ive had, This setup worked perfectly with Thingworx 7.2 H2, so I think its unlikely a tomcat issue?

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