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weli13-Aquamarine
13-Aquamarine
July 20, 2017
Solved

Failed to restart Thingworx analytics via docker

  • July 20, 2017
  • 5 replies
  • 3714 views

I installed Thingworx Analytics 8.0 by Docker-Installation in win7 os. Everything is fina, and the analytics server was working. But  when I restarted my laptop, I can't start analytics server again. I used startup menu of windows program:Thingworx Analytics Server->thingworx analytics server start, the output is:

Arg: option:  start

Arg: label:  TAS

Checking docker flavor ... exit status 1

Running non-native docker

Spinning up DockerMachinePTC...

Starting "DockerMachinePTC"...

(DockerMachinePTC) Check network to re-create if needed...

(DockerMachinePTC) Waiting for an IP...

Machine "DockerMachinePTC" was started.

Waiting for SSH to be available...

Detecting the provisioner...

Started machines may have new IP addresses. You may need to re-run the `docker-machine env` command.

Please note the ip for : DockerMachinePTC

192.168.99.100

03daa183b7ff

Successfully started: 03daa183b7ff

90f1b169c469

Successfully started: 90f1b169c469

0e8776fc3fa7

Successfully started: 0e8776fc3fa7

fff85151e2a2

Successfully started: fff85151e2a2

Successfully Started Docker Containers. Please wait ...

My original url of TWA is 192.168.99.101:8080/analytics,  then I use 192.168.99.100:8080/analytics, my thingworx failed to verify configuration of twa,neither the original ip can connect.

Anyone can help ?

Thanks.

Best answer by cmorfin

Hi Tom

On Docker Toolbox, if you execute docker ps -a, by default it lists the containers defined in the default docker machine. So it is normal that you would not see the analytics container because it is running inside the DockerMachinePTC.

To switch docker machine, execute

eval "$(docker-machine env DockerMachinePTC)"

then docker ps -a will list the container defined in this docker machine.

However the eval command will only work if the DockerMachinePTC runs.

From what you wrote the status seems unclear.

You could open Virtual box manager and check if the DockerMachinePTC appears as running there or not.

If it is not running , then it seems the output of docker-machine ls would be correct and you could start it with docker-machine start DockerMachinePTC


Hope this help

Kind regards

Christophe

5 replies

jgreiner13-Aquamarine
13-Aquamarine
July 20, 2017

Hi Tom,

  1. Is there any error messages or system warnings displayed when you try to verify ThingWorx Analytics Connection?
  2. Are there any messages in the log files that are related to Analytics?

Knowing this will make it easier to pin point what is causing the error.

Thanks and Please Advise,

John

weli13-AquamarineAuthor
13-Aquamarine
July 20, 2017

Hi John,

When verify configuration, I see an error message:Error invoking service: Invalid Analytics Server Version (ValidateMLServerVersion#5)

In log file:

2017-07-21 04:30:07.093+0800 [L: ERROR] [O: S.c.t.d.e.DSLScript] [I: ] [U: Administrator] [S: ] [T: http-nio-80-exec-1] GetVersion: ERROR retrieving version from instance 'VerifyMLInstance': JavaException: org.apache.http.conn.HttpHostConnectException: Connect to 192.168.99.100:8080 [/192.168.99.100] failed: Connection refused: connect

2017-07-21 04:30:07.124+0800 [L: ERROR] [O: S.c.t.d.e.DSLProcessor] [I: ] [U: Administrator] [S: ] [T: http-nio-80-exec-11] Execution error in service script [TW_ML_Helper ValidateMLServerVersion] : Invalid Analytics Server Version (ValidateMLServerVersion#5)

In my thingworx analytics server docker installiation folder, there is a folder of validation, tried to run docker_validator.exe,got the following message:

Verifying docker installation ...

Command output:  Docker version 17.05.0-ce, build 89658be

docker installation verified

Error accessing docker daemon:  exit status 1

Hope these is useful for your diagnostic.

Thanks

Tom

cmorfin19-Tanzanite
19-Tanzanite
July 21, 2017

Hi Tom

It woudl be useful if you could provide the output of:

- docker ps -a

- docker logs analytics > analytics.log  , and attach the analytics.log file created.

- docker-machine ls

Thanks

Christophe

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