Skip to main content
D
dclayworth1-Visitor
1-Visitor
October 30, 2015
Solved

"Failure to return license click check" in PostgreSQL with none of the usual causes

  • October 30, 2015
  • 3 replies
  • 1678 views

I've had to switch from the Neo4J ThingWorx to using the PostgreSQL version of ThingWorx. I de-installed the current version, deleted ThingWorxStorage and ThingWorxStoragebackup and installed the PostgreSQL version.

When I started ThingWorx again I got the message "Failure to return license click check".

I read this document, and I

  • Have plenty of disk space
  • Have plenty of memory
  • Have no Neo4J storage
  • Have deleted all previous storage

What might be causing this problem?

    Best answer by dclayworth

    It turns out this was due to a misconfigured PostgreSQL database connection.

    3 replies

    P
    paic1-Visitor
    1-Visitor
    November 2, 2015

    If you haven't done already, please open a case with support.ptc.com

    Thanks!

    A
    Aanjan5-Regular Member
    5-Regular Member
    November 2, 2015

    As Pai suggested, please do open a support case. On a side note, does this error occur on all browsers or specific ones? If you have not tried yet, can you retry on both Chrome and Firefox?

    D
    dclayworth1-VisitorAuthorAnswer
    1-Visitor
    November 2, 2015

    It turns out this was due to a misconfigured PostgreSQL database connection.

    Terms & ConditionsAccessibility statement