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pjoly1-Visitor
1-Visitor
December 3, 2016
Solved

Impossible to send an email to reset password (organization)

  • December 3, 2016
  • 26 replies
  • 9682 views

Hello

I have put an organization login page in place.

It works fine but I wanted to test the "reset password " feature.

I have the email extension installed and configured (I can send email with it, it tested the service)

I used the corresponding thing for

Password Reset Mail Server?

But when I try to send the email I have the error

Internal Error - unable to send email

I see nothing wrong  in the logs

In security log it seems OK :

User [xxxxxx] is a member of [xxxxxx] and has confirmed their personal information - sending reset email

Any ideas how to configure it to make it works ?

Thanks

Regards

Best answer by posipova

It should be working as an overwrite install of the extension. You may try deleting the original extension, restarting tomcat, installing the new extension.

But first, would it be possible for you to obtain an email account with say, google, and test it? Since the configuration is known and simple, it would be an easier test to ensure the problem lies indeed on the extension side.

For a g-mail account, the settings would be the following:

Smtp.gmail.com 587

Pop.gmail.com 995

Check Use TLS

Please refer to this guide for more details.

Google e-mail and mail extension: set up and troubleshooting

26 replies

ankigupta5-Regular Member
5-Regular Member
December 5, 2016

Hi pjoly​, This seems to be a Bug. Jira TWAPPS-33 is open for this issue.

pjoly1-VisitorAuthor
1-Visitor
December 5, 2016

Hello,

OK

As customer (Gold support) do we have an access to these  open Jiras  (I cannot find in my account)  ?

Thanks

Pascal

supandey5-Regular Member
5-Regular Member
December 7, 2016

pjoly, you can track the status of the SPR/Jira opened for your issues via the article attached to your case (if you created one with www.support.ptc.com)

    Aanjan5-Regular Member
    5-Regular Member
    December 5, 2016

    Pascal, what Mail Server is in use? Is this through ThingWorx Utilities? Is the user you're trying to send part of a specific ThingWorx Organization?

    pjoly1-VisitorAuthor
    1-Visitor
    December 5, 2016

    hello

    I'm using thingworx mail extension ( 3.3.0) from the market place.

    Mail server is postfix on Ubuntu (localhost where thingworx is running)

    The user is part of an Organization yes (it's me)

    thanks

    Aanjan5-Regular Member
    5-Regular Member
    December 5, 2016

    What Mail Server is it using? I've seen this happen with Yahoo mail but not with Gmail; so we might need to check on any security settings on your Mail Server itself.

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