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M
mfelton1-Visitor
1-Visitor
February 21, 2017
Solved

Incorrect Credentials on Login Form

  • February 21, 2017
  • 2 replies
  • 14352 views

Hi,

No matter what user account I use, i cannot login and this error message is displayed:

"Credentials do not match a valid username-password combination for this Organization. Please try again."

I have created a Organisation and can load the login form correctly, I have also added members which were custom groups (Directors, Admins & Users)  which each contain user accounts & have tried adding individual users to see if the problem was with the groups.

I have also set the organisation Home Mashup.

Any help with this would be appreciated as i feel I'm missing something obvious!

Thanks

Best answer by Aanjan

Looking at the error, it straight up looks like it thinks the user you are logging in with is not associated with the Organization. Is this a clean install or did you upgrade from a previous version? Can you possibly do a full export of your entities/ data, reinstall Thingworx and reimport? Normally, you don't need to do this export/ reinstall/ reimport process, but unfortunately this doesn't look like a usual scenario.

2 replies

P
posipova20-Turquoise
20-Turquoise
February 21, 2017

Do you have a custom authenticator set up?

What version of thingworx?

M
mfelton1-VisitorAuthor
1-Visitor
February 22, 2017

Hi Polina,

I do not have a custom authenticator set up, Do i need one of those?

and its Thingworx Composer 7.2.1

P
posipova20-Turquoise
20-Turquoise
February 22, 2017

No you don't need it, I was just wondering if the problem is being caused by a custom auth.

Just to clarify, you see the error when entering login/password credentials for a user in the organization form? Can you login to the composer directly with the same username/password combination?

Could you please attach the application log to this thread (can be obtained in ThingworxStorage/logs/ on your harddrive)?

    A
    Aanjan5-Regular Member
    5-Regular Member
    February 22, 2017

    Matt, assuming you still have the 'Users' group (as Members) in the default 'Everyone' Organization, can you try going to ip_address/Thingworx/FormLogin and log in as any user (preferably as Administrator)?

      M
      mfelton1-VisitorAuthor
      1-Visitor
      February 22, 2017

      So correction, the form login does work, but only if I'm currently logged into the composer (as administrator) on the browser I'm opening the login form with.

      It is when i try to log in on an incognito browser straight from the login I'm having the issue... Aanjan, the everyone login also does not work without already being logged in as admin.

      A
      Aanjan5-Regular Member
      5-Regular Member
      February 22, 2017

      Is the 'Users' group part of the 'Everyone' Organization? Can you please try opening an incognito/ private window (on Firefox or Chrome), navigate to your FormLogin page, open up the browser tools by hitting the F12 key, switch to the 'Network'  tab, go back to your FormLogin page and try logging in. Now switch back to the dev tools, right click on one of the rows and save all as HAR and attach that here.

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