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jkim-611-Visitor
1-Visitor
September 29, 2017
Solved

Installation fail!!

  • September 29, 2017
  • 4 replies
  • 2554 views

Hi, all..

I located Thingworx on \webapps. Then tomcat died.

my catalinalog

applicationlog.GIF

and application log. I think this is the cause.

appl.GIF

But I entered the path well.

li.GIF

also the license.bin is well located.

I've been looking for the cause for a few days. Help me

Ubuntu 14.04 / Thingworx7.4 / tomcat8.0.33 / postgresql 9.4 / java 1.8.0_92

Best answer by posipova

Try creating a  setenv.sh file (refer to this post Configuring Tomcat startup settings without GUI) with the following contents (please adjust the paths to jre and license accordingly):

# Java Options

export JAVA_OPTS="-Djava.awt.headless=true -Djava.net.preferIPv4Stack=true -Dserver -Dd64 -XX:+UseNUMA -XX:+UseConcMarkSweepGC -Dfile.encoding=UTF-8 -Djava.library.path=/usr/share/tomcat8/8.0.33/webapps/Thingworx/WEB-INF/extensions"

export JRE_HOME=/usr/java/jre1.8.0_112

4 replies

posipova20-Turquoise
20-Turquoise
September 29, 2017

Are you storing your path along with the other variables in setenv.sh.file? How do you start the tomcat service? Are you using the distro installed tomcat or have you downloaded it from tomcat.apache.org?

It might be best to open a support ticket if it doesn't get resolved here soon -- for tracking purposes and to ensure we have a supporting article if needed.

posipova20-TurquoiseAnswer
20-Turquoise
September 29, 2017

Try creating a  setenv.sh file (refer to this post Configuring Tomcat startup settings without GUI) with the following contents (please adjust the paths to jre and license accordingly):

# Java Options

export JAVA_OPTS="-Djava.awt.headless=true -Djava.net.preferIPv4Stack=true -Dserver -Dd64 -XX:+UseNUMA -XX:+UseConcMarkSweepGC -Dfile.encoding=UTF-8 -Djava.library.path=/usr/share/tomcat8/8.0.33/webapps/Thingworx/WEB-INF/extensions"

export JRE_HOME=/usr/java/jre1.8.0_112

jkim-611-VisitorAuthor
1-Visitor
September 30, 2017

solved.

Thanks a lot.

cmorfin19-Tanzanite
19-Tanzanite
September 29, 2017

Hi

in addition to what Polina suggested it can be useful to execute ps -ef after starting tomcat but before it dies.

This would allow you to see the full java command that is actually started and you can then confirm if the expected -Djava.library.path is actualy loaded with the correct full path.

Hope this helps

Christophe

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