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msakshi1-Visitor
1-Visitor
March 21, 2017
Question

Thingworx 7.3.1 stopping frequently

  • March 21, 2017
  • 7 replies
  • 2452 views

I have been working on Thingworx version 7.3.1, but the composer is frequenlty stopping. ihave never faced this issue when iwas working on ThingWorx version 6.5. Can any one please help me or suggest me why this problem is happening and what ican do to solve this issue?

    7 replies

    supandey5-Regular Member
    5-Regular Member
    March 21, 2017

    Hi Mayur, is this an hosted instance or you are running it locally? Have you checked the Tomcat logs for errors? Which DB are you using as the persistence provider?

      msakshi1-VisitorAuthor
      1-Visitor
      March 23, 2017

      I am running it on Aamazon EC2 instance with 60 GB capacity and not locally. I am using the default database.

      supandey5-Regular Member
      5-Regular Member
      March 23, 2017

      Could you please specify which default DB? Are you using one of the embedded DB, e.g. H2 or Neo4j?

      qngo1-Visitor
      1-Visitor
      March 21, 2017

      Composer of ThingWorx 7.3.1 PostgreSQL freezes frequently when I use replace text in Script snippet. The Tomcat logs doesn't have anything special.

      And saving take a lot of time on some Things, 5 / 10 / 15 seconds or longer.

        supandey5-Regular Member
        5-Regular Member
        March 21, 2017

        Hi Quang, did you check the debugging tool in the web browser for any additional information. I just tried doing the same on Chrome/IE but it worked seamlessly, and just minor mention I've TWX server running not locally rather over the network.

        Which web browser are you using?

        ankigupta5-Regular Member
        5-Regular Member
        March 21, 2017

        Mayur Sakshi​, This usually happens when the Memory Max out or System is not able to take the ownership of the DataBase.

        As Sushant mentioned; please check tomcat logs for more details. In addition to that; please check ThingWorx Application logs for any errors.

        msakshi1-VisitorAuthor
        1-Visitor
        March 23, 2017

        Thank you ankit for the suggestion, i will check the logs

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