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tyadav1-Visitor
1-Visitor
December 8, 2017
Solved

ThingWorx Analytics Server installation: Can't validate Thingworx Foundation connection

  • December 8, 2017
  • 2 replies
  • 14664 views

Hi,

I am trying to install Thingworx Analytics Server 8.1 on a Windows 10 VM using the docker installation process. While installing the analytics server, after entering the ThingWorx host and AppKey, I am getting an error message of failed validation for the Thingworx foundation connection (please see the attached screenshot).

Just to check that if the AppKey is working, I tried some simple PUT and GET request test and the key seems to be working.

However, I would like to point out that my ThingWorx core is installed on a different VM (Windows Server 2012 R2). Is this maybe the reason for the failed validation? If yes, what can be done to rectify this?

Thanks!

P.S. Follow the conversation from Not able to install ThingWorx Analytics server 8.1 since Docker not supported for Windows 2012 R2. I am trying to install it with the 1st suggested option.

Best answer by tyadav

Hi Christophe,

Based on your suggestion, I installed the AnalyticsServer on a new linux based VM (stand alone or without the docker version). I am now able to see the AnalyticsServer thing in the TW core as well as, in the Analytics Builder.

Thanks for all the help!

Tushar

P.S. Just a quick question , out of curiosity, is there any performance difference bewteen the versions of Analytics Server with and without docker? What exactly is the purpose of docker in the whole process?

2 replies

C
cmorfin19-Tanzanite
19-Tanzanite
December 11, 2017

Hi Tushar

You wrote that you are attempting to install ThingWorx Analytics on a Windows 10 machine while ThingWorx Core is on a Windows 2012 machine.

Consequently they are not on the same machine, however in the installer screenshot you have entered localhost for the ThingWorx host.

This should point to the Windows 2012 machine, which is different form the Windows 10 on which you are installing, so you should use the ip address of your ThingWorx Core machine, not localhost.

Hope this helps

Kind regards

Christophe

T
tyadav1-VisitorAuthor
1-Visitor
December 11, 2017

Hi Christophe,

Thanks for the reply.

I have tried to put in the IP address of the TW core machine (Win 2012) as well, but it didn't work too.

Also just to make sure both the machines are running at the same time, I first run my Windows 10 VM and in that VM, I run my Windows 2012 VM, but still, it is not validating and I am getting an error message.

Thanks!

Tushar

C
cmorfin19-Tanzanite
19-Tanzanite
December 11, 2017

Hi Tushar

When you are on your Windows 10 machine on which you want to install ThingWorx Analytics, could you open a  browser and access your ThingWorx Core server ?

If you can, could you use the same information for host in the installation wizard ?

Thanks

Christophe

V
vguevaraperez1-Visitor
1-Visitor
January 3, 2018

Hello, I am facing the same problem trying to verify the ThingWorx Foundation connection.

I am running ThingWorx Analytics server on a windows 7 , 16GB and 8 cores, diferente than ThingWorx Foundation

I have installed the Docker Toolbox and make sure that I have a computer that has a HAV capable processor and if this feature (HAV setting) is enabled on the processor (from the BIOS).

I can ping my ThingWorx Core Foundation Server IP from my windows 7, but my browser can not access to my ThingWorx Core server with an 8080 port.

any ideas?

V
vguevaraperez1-Visitor
1-Visitor
January 4, 2018

I got it working with port 80.

Val.

T
tyadav1-VisitorAuthor
1-Visitor
January 4, 2018

Hey Val,

Apologies for the delayed response. I am glad it worked out for you.

Regards,

Tushar

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