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jgrey11-Visitor
1-Visitor
June 27, 2017
Solved

Unable to connect to Composer after first time installation

  • June 27, 2017
  • 2 replies
  • 4308 views

Made a first time installation of Thingworx server, and I am pretty new to IT.

The installation seemed to go pretty well. I followed the documentation to the letter. http://support.ptc.com/WCMS/files/173115/en/Installing_ThingWorx_8.0_1.1_.pdf

However, at the point on page 18 where the server is to be connected to the first time, the browser yielded a "problem loading page" error, i.e. couldn't establish a connection. Alternatively, it also yielded a 401 error, but this was unable to be replicated at all, and was inconsistent with the problem loading page error.

Everything is deployed, the Tomcat service is active, and the license is in the ThingworxPlatform folder.

Best answer by posipova

Currently we only support the highest minor version of 9.4, which is 9.4.11 I believe. Please downgrade your Postgresql and see if the problem persists.

2 replies

P
posipova20-Turquoise
20-Turquoise
June 27, 2017

Could you please provide the Application log found in ThingworxStorage/logs on your hard drive?

J
jgrey11-VisitorAuthor
1-Visitor
June 27, 2017

I took a look at the logs, which I have attached. Then I tried the fixes noted in Frequently Seen Errors upon launching the Thingworx application:

My platform-settings.json was in the correct location, all users had all permissions for read/write for all folders in my root directory (and I made sure that they also did in Tomcat and ThingworxPlatform folders), and the tablespace had about 53 tables, as was indicated.

P
posipova20-Turquoise
20-Turquoise
June 27, 2017

What is your postgresql version? I see you were following the guide from 8.0 but your Thingworx platform is 7.3.4 - you don't need a license for that.

Ensure your thingworxpostgresqlstorage folder has Full Control permissions set on All Users (Everyone). Could you please attach your platform-settings.json as well?

C
CRArko5-Regular Member
5-Regular Member
June 27, 2017

Hi Jonathan.

Can you connect directly to Tomcat? Instead of 'http://<servername>/Thingworx' just try 'http://<servername>'.

You should see a Tomcat basic page. This assumes you've configured Tomcat to operate on port 80, and not 8080, for example. Then we can rule out a Tomcat configuration issue.

Let us know what you see.

-- Craig A.

J
jgrey11-VisitorAuthor
1-Visitor
June 27, 2017

I did configure Tomcat to port 80, but navigating directly to Tomcat provided the same error. (I confirmed by also checking 8080 and 8443).

However, as I mentioned, I was on occasion able to acquire a 401 error. Would this suggest that Tomcat is set up correctly?

Although this only happened once or twice.

P
posipova20-Turquoise
20-Turquoise
June 27, 2017

Please provide the application log and catalina.out log (found in tomcat install location/logs).

Is the tomcat service actually running?

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