Skip to main content
R
RG_102418481-Visitor
1-Visitor
March 15, 2022
Question

Cant login in the portal

  • March 15, 2022
  • 2 replies
  • 1033 views

Hi,

 

I Can't login in the portal Login. But in the project, appears a pop for login and it works and I can publish the project, but the thingmarks doesnt appear, says to go to login in the portal but doesnt work.  imagem.png

2 replies

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
March 16, 2022

 Hi,

 

There was a similar question before - "Auto configure failed. Check log for errors": https://community.ptc.com/t5/Vuforia-Studio/Auto-configure-failed-Check-log-for-errors/td-p/501981 

    T
    TonyZhang16-Pearl
    16-Pearl
    March 21, 2022

    Hi @RG_10241848,

     

    Are you using On-Prem ES server or Trial ES?

    The portal login is only for Vuforia (Trial) - https://trial.studio.vuforia.com/home/

    The error appears to be network issue - try configure from a non-corporate network environment

     

    If you can publish project, it sounds to me you are using On-Prem ES.

    In that case, you will need to request for ThingMarks via Support Ticket.

    See below article for how to request for ThingMarks:

    https://www.ptc.com/en/support/article/cs256044

    Terms & ConditionsCookie settingsAccessibility statement