Customer Success

We have an exciting new prototype to present to you involving the My Learning Page on Learning Connector! We're ready to hear your impressions, thoughts, and about the redesign so that we can continue to improve this prototype to best serve our customers, partners, and employees. What could be improved? What functionalities are missing on the new redesign? What do you love? This study is open to ALL PTC Customers, PTC Employees, and PTC Partners who have enrolled in at least one LEARN course and/or completed at least one certification.If interested in participating in this research study, please visit this link: https://app.lyssna.com/apply/f79f2e6f3f7c3854 All interviews will be conducted with Michelle Bernasconi, User Researcher from March 10th through March 13th. Please ensure that you have completed the PTC Research Consent and Non-Disclosure prior to interviewing. Once we have received your completed form, you will be notified whenever there is an addition

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Hi @PeterCase , I wanted to report that the latest PTC support articles arrived last Thursday.As of today, they have not arrived for another colleague of mine either.   Thank you    

Hello- my question is with dimensioning When adding a model driven dimension sometimes the leader lines touch the part.Is there a quick way to clean these up instead of dragging the drag button over? Or is there a setting to have a certain space be the standard on the drawings? Please advise. Thank You,George Dominguezgeorge.dominguez@roberthsaw.com

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I just had my account updated and verified with a partner access ID, but I get this error when accessing downloads.Access Denied - Insufficient PrivilegesA problem was encountered with your web account. Please contact eSupport Help Community to resolve this issue. We apologize for any inconvenience. Am I missing something?

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I am unable to access , with message Access Denied - Insufficient Privileges and a message redirecting me here to https://community.ptc.com/t5/PTC-eSupport-Help-Discussions/bd-p/PTCeSupportHelpDiscussions Can you help? I need access in order to renew our Thingworx licenses.

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I’m trying to download and install the 30-day free trial of PTC Windchill Risk and Reliability (formerly Windchill Quality Solutions), but I’m encountering an issue when accessing the trial link. When I click on the download link, I receive the following message:“Document Not Found — The web page, PTC Windchill Quality Solutions Evaluation, was retired on September 30, 2025.” Could someone from the PTC team or community please assist with obtaining access to the 30-day trial?My company is evaluating this software for potential purchase and would like to test its functionality before moving forward. @PeterCase 

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The Knowledge Base Search page returns a blank page. Is there an issue for others or is it just me? 

@PeterCase  While trying to read one of the articles sent by support (in my case, once a day), I came across this one which, as stated in the title of this discussion, is not visible to customers.   https://www.ptc.com/en/support/article/CS452584   I wonder if there is a way to intercept these types of articles and prevent them from being included in the email with the subject line “PTC Technical Support eNews & Alerts.”   If technical support has decided that the article should not be visible, I don't think it makes much sense for all users who have subscribed to support articles to be aware of it.    

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Exercise 6 - Build Display Data - the ReflowOvenMonitor is missing in the project.  The directions are to select Mashup "ReflowOvenMonitor" which does not exist in Mashups Browse list.  There is not direction on how to create the mashup.

I have entered 5 queries to the Knowledgebase this morning and they have all return just a blank page. Is there an issue for others with the Knowledgebase or is it just me?  

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What are your thoughts about the Learning Connector website through PTC University? We are ready to hear from you and incorporate your honest feedback and impressions into the continual and ongoing improvement of this site. PTC is looking to improve Learning Connector which contains the tutorials, playlists, virtual instructor-led courses, and instructor-led courses. We want to better understand the various use cases of this platform as well as the challenges and pain points as part of the user experience. Whether or not you have a LEARN Subscription, we want to hear from you! What could be improved? What's working well? We want to ensure that this site is meeting your product training needs. This study is open to ALL PTC Customers and PTC Partners familiar with Learning Connector. If interested in participating in this research study, please visit this link: https://app.lyssna.com/apply/735568ea54a087ee Interested in other UX Research studies and being include

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We’re aware of the current access issues affecting PTC.com and PTC eSupport. Our team is working with our service provider to restore full functionality as quickly as possible. Thank you for your patience - we’ll share updates here as soon as they’re available. Peter.