IoT & Connectivity

Hi All!I'm currently using Thingworx 8.5.19 version.The intent is to programmatically (using Thingworx service), unzip a file containing many JSON files, so that we can process the content in the JSON.Getting below error:Unable to Invoke Service ExtractZipArchive on SBR.OEMFeed.RawData.Repo : Cannot extract file "Atlas Copco_RawFeed.zip" to target directory "Atlas Copco".Any lead can be helpful.

I'm working on a system with around 12 Channels and different PLCs with different KEPServerEX drivers.We converted a PLC program to run on a test 1756-L73 ControlLogix 5570 controller. I only had to update the Wonderware InTouch tags items/addresses in the database from something like (B3:7/3) to (B3[7].3) and everything seemed to work fine.Now we have the production PLC and its a 1769-L33ER CompactLogix 5370 Controller. Again, everything seemed to work until we tried to write to an address in the PLC. All addresses can be read but the only way to write to an address in this PLC is to create a tag in KEPServerEX and use the OPC quick client to change the value. I can then change the item in the InTouch DB to the new test KEPServerEX tag and that will work.None of the existing PLCs in the KEPServerEX configuration have tags configured. Just changing from a ControlLogix to CompactLogix requires tags to be added into KEPServerEX but only for writes?I hope I'm missing a setting or somethin

Hello all,   I tried to test KepwareEX 6.11 and find that TIA portal explorer hails that openness is not installed at the begining of explorer installation. I hope its only question of proper testing at this moment. Is there any workaround how to overcome that message and try it?   Thanks for answer.   MS

Hello guys, I'm facing a strange problem. There is a thing with some properties that have Alerts configured. If I set manually some of these properties to "TRUE" the event of Alert works and the History populate normally.On the other hand when i receive a message by MQTT, my property changes the value, the alert is set accordly, all the logic with this alert is working, but when i open the ThingWorxMonitor mashup, it displays my alert on the Alert Summary while it is active but it isn't poplating the Alert History, even when the alert goes down it doesn´t populate. I'm currently using the same ThingTemplate to 10 differents things, only 4 of the 10 is working correctly. Could you help me, please? Thanks.

Hi, I tried importing mail extension but the policy keeps blocking the importer. The platform setting file seems to have no issue and I have restarted tomcat but the error is still there. Please provide a solution for this.Many Thanks 

When trying to use JSON.stringify(), I'm getting the below error: ERROR:: Can't find method com.thingworx.types.primitives.structs.Location.toJSON(string) Already validated that the format of the JSON I'm trying to stringify is correct using online json validator.Please find the JSON I'm trying to stringify attached. At the end of the file you can find the Location property, which when removed, stringify() is working fine. I'm not able to understand why it's not working if the format is correct. 😕Any help is greatly appreciated 🙂

Hi all in have a infotable in which a column(x) is a boolean. i want to write a service in which any of the row in infotable column(x) is true need to return true. Thanks in advance 

Hello, I have a collection widget with a few mashups in it;  But as you can see, for whatever reason the mashups start in the middle of the container.If I use the advanced size settings; And set the growth ratio to 0, the collection widget itself disappears.Is it even possible to have it start in the top left corner?I assume it might be possible using CSS, but I would rather avoid using it. Thanks,Jens

I am facing the same issue. I am able to move, copy and delete the files when EMS is running in my local computer. But when EMS is running in remote desktop I am only able to copy the files. May be its due to the restricted permission in remote system.

Hi,when i'm downloading the file it gives different filename in different browser. Please let me know if there is any solution to my problem. Thanks

Hello, I'm trying to build the PTC Axeda Agent Embedded version 6.9 demo projects, but getting an error in files using openssl files, I tried using different versions of openssl since the documentation doesn't specify which version is compatible for embedded agents. I am getting different errors with different versions of openssl (0.9.8zg, 1.1.1s, 3.0.7). I am trying to build the projects in vs2008 to start before running them, but no success  

I don't understand all the information around twx_named_user. When I enter to Monitoring> Subsystems> Licensing Subsystem Settings, I can see that I have 10 users in Total Feature Count, but in Available Feaute Count I have -20, and in Is Enforced is false. Can someone help me to understand the meaning of the information? The total Feaute Count is the limit of user than can be created or the number of users that can be active at the same time? What Happend when Is Enforced is false or true? I need to find how many user can I have in thingworx, I have 30 users created and I don't have any problems but I don't know if I'm doing something wrong. I have attached an image with my license info in thingworx. Thanks in advance

Remove or Change the selected cell's border in runtime, In runtime, i'm seeing CSS as follows, How to apply in Custom CSS tab?  I don't find any configurations to change the border color.

I am getting from kepware a number of 160 changes on property A, 80 changes on property B and 40 changes on property C and D. the values ​​are received in a time interval of 90 seconds. These values ​​are stored in a value stream. Could it happen that a service, executed during the arrival of the data, still doesn't see the data, arrived in the previous instant, inside the value stream?

Hi!As I couldn't find any thread to this issue I start this new one: I have a mashup for quality check purposes. The mashup takes quality measurements and gives them to a service, where the check runs. The result is then illustrated on the mashup, writing "Good" or "Bad" on a label text. I have a seperate button for resetting the input to default value (text boxes). Unfortunately I couldn't find any possibilty to reset the text on the labels. Ideally the text disapears when clicking the reset button. Thanks in advance! 

Need to change the property persisted setting for multiple ThingShapes using service.Found the below API which is getting triggered when changing the property setting on the Composer:https://servername/Thingworx/Things/thingname?reason=properties%20%3A%20propertyname%20%3A%20updated%0A but not getting what body/header/params need to be passed to the above PUT request.If anyone has any idea about this please provide the details. Also, is it a best practice if we remove the property definition and then add it again with persisted setting change when there are 1000+ properties for which the aspect needs to be changed. Thank you

Hello,Using the following CSS in Custom CSS Tab on mashup ptcs-grid::part(cell-html){ padding-left: 5px; }  But this does not affect at mashup runtime when inspected through the Developer tools; following CSS is working: [part~="cell-html"] { background: transparent; padding-left: 5px; } Can someone help us with the Custom CSS for the ptcs-gridThanks,

Hello, I'm trying to configure a database with replication streaming. I have three nodes. Red Hat 8.2 Thingworx is version 8.5.4 I'm following this guide https://support.ptc.com/help/thingworx/platform/r9/en/index.html#page/ThingWorx/Help/ThingWorxHighAvailability/ExampleDeploymentofPostgreSQLHAwithPgpoolII.html#   When I run the script /db/bin/start_replication.sh in the first node (master) I get this error:   [postgres@MACHINE0 db]$ sh -x /db/bin/start_replication.sh node0+ cp /db/postgres/postgresql.conf /db/bin/postgresql.conf+ cp /db/postgres/pg_hba.conf /db/bin/pg_hba.conf+ rm -rf /db/postgres+ rm -rf /db/thingworx/install /db/thingworx/PG_9.6_201608131 /db/thingworx/platform-settings.json /db/thingworx/Thingworx.war /db/thingworx/update+ pg_basebackup -h node0 -D /db/postgres -U replicator --xlog-method=stream -v -Ppg_basebackup: FATAL: no se pudo abrir el archivo de mapeo de relaciones «global/pg_filenode.map»: No existe el fichero o el directorio+ cp /db/bin/postgres

Hello,I have a line chart, but when Mashup is loaded in Runtime, I see a Scroll bar in the legend. Can this be hidden? Thingworx version: 9.3.4   Thanks,

How do I search all of Thingworx for a given service?

For the IoT Gateway to run, KEPServerEX requires a working 32-bit Java JRE or full JDK installation version 7 or higher. At this time, a 64-bit JRE or JDK is not supported. I Just wanted to know if we can use AdoptOpenJRE instead of 32-bit java JRE?  

Hi Developers,I'm trying to transfer pdf files between repositories. the method I'm using is in the below. I can transfer xml files with the following method but cannot transfer pdf files.it seems that all binary files cannot be transferred with the following method.if so, how can we transfer binary files ? our thingworx version is ThingWorx 9.2.6-b366 -   var target_repo = me.name;var target_path = "/in";var target_filename=filename;var params = {async: false /* BOOLEAN */,sourceRepo: repo /* STRING */,targetRepo: target_repo/* STRING */,targetFile: target_filename /* STRING */,targetPath:target_path /* STRING */,sourceFile: target_filename /* STRING */,sourcePath: path /* STRING */,timeout: 60 /* INTEGER */};result = Subsystems["FileTransferSubsystem"].Copy(params);Thanks and Regards, 

helloI installed thingworx 9.2. And the sdk of the extension function used in the 8.5 version was applied to the 9.2 version and imported. but, the extension doesn't work with this error. If anyone knows of a similar error or solution, please reply. ERROR [widget] An error occurred while calling ptccommonhighchart::afterRender ["ptccommonhighchart-4",{}] thanks

In MashUp, the arrow direction of Data Properties seems opposite, If I click configure bindings, the arrow direction is correct, but some event arrow is incorrect, it didn't show the correct color( the arrow should be black, but not)

Hi Developers,   I'm facing an issue with mail extension. I have followed this article and completed the configurations to be done on Mail thing as well as the gmail account security settings. PFB the config i have made on the mail thing.     Whenever i try to send a mail im getting these below two error messages.   Error sending email due to [STARTTLS is required but host does not support STARTTLS].The last server response was [250-Requested mail action okay, completed_250-SIZE 20000000_250-8BITMIME_250 OK_] with return code [250].The error originated on host [ThingWorx-Platform-Database].   Unable to send error email for logged incident: failed to connect, no password specified?   I'm confident that I have given the proper creds. I have also enable the stack tracing and got the error logs.   PFA the error logs.    Regards, Saran