IoT & Connectivity

Good day.   I have exactly the same issue but in UDP. and sending data. I need to send two data in an ASCII telegram over UPD IP and UCON just stops sending after 5mn, 1 h, or 1 day or more. Nothing in the logs.   Best regards   Reference topic: https://community.ptc.com/t5/Kepware/UCON-Driver-TCP-IP-Stops-Collecting-Data/m-p/956202#M2072 

I have setup a BACNET device in Kepware....  How do you make the Tag Objects discoverable when a device tries to connect to the Kepware BacNet device ?

I want to download this ptc extension - ClipboardWidget_Extension but don't know how i can get this

I am using PTC-Kepware evaluation copy to generate OPCUA Simulated data and it's working fine for customer demos. Many customer demands MODBUS RTU / TCP Simulated data from PTC-Kepware tool. 1. Is PTC-Kepware support MODBUS simulation?2. Where can I get training videos of Kepware tools?  

This article provides two examples of how to leverage the new "Cache Thing" feature in ThingWorx 10 to accelerate data retrieval in ThingWorx.

Is there a limit on the number of license transfers allowed for KEPServerEX?

I am using ThingWorx Platform Release 9.0 and DatecodeSP6We have tried updating our Pingfederate licenses however we are having authentication issues.

Hi ThingWorx Community,I’m working on a large data migration project in ThingWorx and would love your advice or best practices!🔍 Context:I have around 100 DataTables, each with a significant number of rows.For each DataTable, I read all entries, transform the data (sometimes with nested loops, adding extra logic), and then either:Build a large InfoTable result, This logic works fine for small datasets, but with real data volumes, I’m consistently hitting this error: Execution of Script terminated after: 30 seconds. Timeout configured for 30 seconds.  🔄 I understand the ThingWorx ScriptTimeout is there for a reason, but:I’ve seen loops that just insert thousands of rows run much longer without hitting this.Now that I’m reading + transforming + updating, I’m hitting the limit quickly.💡 Questions:How do others handle large migrations like this without hitting the script timeout?Is there a proven batching or chunking pattern that works well inside ThingWorx services?Shoul

Hello, I'm new to Vuforia and Thingworx, so I would appreciate some help with my problem:I'm trying to get the data from an MQTT-Broker to Vuforia. I've already set up a Thing in Thingworx, which is connected to the MQTT-Broker and I've also created a mapping (subscribed to the topic) and a property with the same name.The data is being updated automatically in the property, but when I want to use the same data/property in Vuforia Studio (I've added the property from Thingworx to Vuforia Studio as external data), I either have to reload the preview or restart the experience in Vuforia View. At the same time, if I change the value in Thingworx manually, the change is automatically applied in Vuforia Studio/View.Software:ThingWorx 9.6.1-b253Vuforia Studio 9.25.6 (9.25.6.0)HiveMQ (Free Plan)Thank you in advance!

We all know that Microsoft is going to deprecate the Basic authentication mechanism effectively from Oct 1st. This has been used by the mail server thing to publish emails.    https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online   So, Now what will be the workaround, or does PTC Thingworx has any other alternative to publish emails with modern authentication ?? 

I know the idea of using REST Client is to push data that makes sense and let the REST Server handle the other side of things. Howerver, the "otherside" in my case isn't as flexible. And the usecase am in, things will work only if the "|SERVERDATE|" send the actual date in yyyy-mm-dd formatAnywhere around having other handlebars variables to be used outside the |VALUES| part of the advanced template?

Hi,    I was researching how to upgrade from 9.0 to 9.7. The use case for this is to use the Foundation Installer instead of the WAR file installation.    As far as I know, the Foundation installer requires an empty database to proceed with the installation. So, in this case, how can I attach the Upgraded DB to the Foundation Installer?   Currently, I plan to use an empty database for installation. Once PTC ThingWorx 9.7 is installed, I will update the database configuration in the Platform-settings.json file to reflect the upgraded database. Will this work?Thingworx Version: 9.0.0   Thanks,

During Thingworx Applications 10.0 installation, in the "Install Applications" step, I get the error below:"ERROR 2025-06-13 16:39:09.120 Install Applications - Error Code: 25002CORE Unknown step: com.thingworx.dsl.exceptions.DSLRequestProcessingException: Invalid Reference to Object In Script" I'm using MSSQL, I think I used the right collations. What could be the reason?

Issue: KepwareServerEx 6 failed to connect to Azure IoT Hub and device.Environment:  KepwareServerEx 6  Channel: Simulator  Added a new Device : SimDevice1  OPCUA Tags :         1. Temperature / R1001 / Float        2. Counter / R1010 / Dword  I have enabled OPCUA Setting by right-clicking "KepwareServerEx" --> "OPC UA Configuration".  Then I have right Click on IoT Gateway and added new agnet with the below configuration. Name : AzureIoTHubAgentBroker URL: Enter ssl://[IoTHubName].azure-devices.net:8883.Username:  [IoTHubName].azure-devices.net/[DeviceID].Password:  Primary connection string Ex: HostName=iothubXXXXXXX.azure-devices.net;DeviceId=iothub-XXXX-device;SharedAccessKey=XXXXXXXX=.Client ID: My Device ID (e.g., KepwareDevice).Topic:  devices/[DeviceID]/messages/events/ for publishing telemetry to IoT Hub.QoS: Set to 1Keep Alive: Default is 60 sec

Hi,    I am on Thingowrx 9.0 for a project. We need to upgrade to PTC ThingWorx 9.7. I have performed numerous Postgres SQL upgrades, but not with MS SQL. I've been trying to find an article through the Knowledge Base, and the proper steps are nowhere to be found.   Thingworx Version: 9.0Azure MS SQL: V12   Thanks,   

We had some custom apps developed and one of the design decisions was to use data tables for some records but others were too vast, so they externalize those tables in another table. In reality, they created a custom table in the Thingworx database with its own connector. My question to field was this a wise decision? Should custom data tables exist separately from the main tables that drive Thingworx? What is best practice here? 

from the subject, running 6.12 ThingWorks KEPWare Server with IoTGateway REST Server configured as write enabled (for endpoints). When attempting to write a value to a tag through REST call, the following is returned:   { "writeResults": [ { "id": "<tag_name>", "s": false, "r": "Request rejected." } ] }    It has been observed that the issue clear away once I run an OPCQuick Client and attempt to browse tags. All the tags are hosted locally (trying to write to a simulation driver tag). Issue reoccurs when re-initializing/restarting the server. Any ideas? ===Update 1===The initial configuration was that the tag (IoT Item) "Capture Options" is configured to be "Explicit Read" rather than "Scan Tag". When using the latter, the issue doesn't occur. The requirement though is to be "Explicit Read"   

Is there any other flow for logging in with SSO instead of as per documented in here?https://support.ptc.com/help/thingworx/platform/r9.6/en/index.html#page/ThingWorx/Help/Composer/Security/Authenticators/TwxSSOAuthenticator.htmlI want to create Custom Authenticator, but I need HTTP Request beside via "action-login" (URL: /Thingworx/action-login).  I already know how to get the corresponding data from SSO, but don't know where to POST these data to (so I could use this on the Custom Authenticator), since I want to differentiate login flow between usual Thingworx Users and SSO Users. Thus, I can handle SSO user as I want via the Custom Authenticator.

Hi, Any idea on how to reset or change the password? 

I am using Thingworx 8.5 and I have the number of some Value Streams, how can I find the name of the Thing associated with those ValueStreams?ThanksDimitri

I am using ThingWorx Platform Release 7.3I have a Thingworx 7.3 installation that I need to bring OPC data into. All information available on the internet talks about an IndustrialGateway thing that apparently is only available in TWX 8.0 or later. Upgrading my installation is not an option. Are there any other option to bring OPC data into 7.3 Thingworx?

Hi, I have issue reading reading higher address from the same DB for Siemens TCP/IP driver (S7-400).I'm able to read e.g. DB15.INT3334 but not DB15.INT3396. The error code is "Unable to read data from device. | Data block = 'DB15', block start = 3396, block size = 2, Reason = 'Device returned data access error'. Error code = 0X5". I have tried the following but still doesn’t resolve it.PDU size of 240, 480, 960Increase request timeout from 5000ms to 10000msRedownloaded DB15I have another model 410-5H which can read such high address unlike 417-4.Is there any settings in CPU properties which limit the read address memory?Does anyone faces such issue?

Hello All. I really would like to have view like OEE Bridge. I was trying to use Waterfall widget but finall resuld doesn t looks like OEE bridge. Can I find any custom widget to handle this problem? I would like have something like this  but I have like this oneI set up Total like ShowTotal : true and Effecitve time looks like that:Category: 'Effective Time', // STRINGAmount: undefined ,ShowTotal: false// STRING

Hi everyone, I'm currently working on developing custom ThingWorx widgets using the ThingWorx Web Components SDK - Lit.While I’ve gone through the official documentation, I would really appreciate insights from those who have hands-on experience building and using successfully such widgets. Gone through of Getting Started Tutorial - ThingWorx Web Component SDK - Lit (ptc.com) , does help a bit in starting all the way.Building the sample project (as per the above tutorial) and importing it to the platform are completed just fine, however widget is not visible on MashupBuilder, and errors are thrown when MB loads.ERROR [widget] "CustomCSS" widget type is missing required member widgetProperties() Attached you can find the whole sample project, including the output widget zip for the import. Environment: Thingworx Foundation 9.7.Method: ThingWorx Web Component SDK - Lit If you've built custom widgets using web components, your experience would be in

Hi Team, I want to integrate AI chat bot with Thingworx, please suggest solution / suggestion on how we can integrate with Thingworx