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Harry_Seth15-Moonstone
15-Moonstone
April 4, 2022

Transferring Mathcad Single User or Student license from an existing Host ID to a new Host ID

  • April 4, 2022
  • 11 replies
  • 205494 views

Solution:

  1. Mathcad Single User and Student Licenses can be transferred by using the link.  Select the version and enter the product code
  2. image

     Enter the new HOST ID onto which the license needs to be transferred

    - To correctly identify the Host ID on new machine, go to Windows Start > Programs > Accessories > Command Prompt > type ipconfig/all (ENTER) and with the Physical Address below the Ethernet adapter Local Area Connection there stands the Host ID
    -  Click on #Submit Request
  3. image

    Below is the sample email triggered with new HOST ID license file (attachment)

    image

     

  4.  Please save this license file to a secure location on your computer.

     

    11 replies

    J
    JM_88577031-Visitor
    1-Visitor
    May 7, 2022

    Hey!

    Thanks for that, I think that would be what I'm searching for, but the website doesn't work for me. If I click on the "Next >"-button, nothing happens. What could be the problem here?

    Thanks, Jonas

    H
    Harry_Seth15-MoonstoneAuthor
    15-Moonstone
    May 16, 2022

    Hello @JM_8857703 ,

     

    Just a quick check, did you enter the product code correctly - Can you just once again and revert.

     

    Thanks,

    Harry

    D
    DaveWooff10-Marble
    10-Marble
    July 6, 2022

    Hi, I have tried this also, the problem I have is that the product code I was provided with is apparently for initial activation only.  How do I find the real product code?  I only have a customer number, contract number etc from my "fulfilment" email  My old PC is out of action so I cannot run Mathcad Prime to find out.

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    July 7, 2022

     Hi,

     

    Tip - "How to Locate or Find Product Code for Single User and Student Edition of Mathcad": https://community.ptc.com/t5/Mathcad-Installation/How-to-Locate-or-Find-Product-Code-for-Single-User-and-Student/m-p/707806#M52 

      C
      ChrisLomicka1-Visitor
      1-Visitor
      September 26, 2022

      I am in the same boat! I wish I could still use the software - lost the ability updating my OS.

      T
      Throneos3-Newcomer
      3-Newcomer
      May 16, 2023

      @Harry_Seth 
      I also get this message:
      "The trial program you are requesting is no longer available. Please visit the software product page on www.ptc.com to explore our latest versions."

      M
      MM_107359978-Gravel
      8-Gravel
      October 13, 2023

      @VladimirN Its showing a command that "You have reached maximum number of license request", 

      How can i avert this problemm or How can i remove the previous license 

      V
      24-Ruby III
      VladimirN24-Ruby III
      24-Ruby III
      October 13, 2023

      @MM_10735997  "Reached the maximum number of license request": https://community.ptc.com/t5/Mathcad/Reached-the-maximum-number-of-license-request/td-p/704852

      M
      MM_107359978-Gravel
      8-Gravel
      October 13, 2023

      @VladimirN  It didnt helped, same problem is shown again. I cant transfer it to the new laptop from the old

      J
      JR_141331221-Visitor
      1-Visitor
      September 24, 2025

      Replying to JM_8857703

      Didn't work for me either until I took the spaces out of my product code, then it worked fine and I got my license immediately.

      J
      JR_141331221-Visitor
      1-Visitor
      September 24, 2025

      I had the same no joy reaction until I took the spaces out of my product code. Then it worked fine and I got my license almost immediately.

      P
      pteakle10-Marble
      10-Marble
      September 26, 2025

      Replying to JR_14133122

      Did this happen recently? Because I just tried it, and no luck. It says it will send the license file, but doesn't. It hasn't worked for me since December 2024.

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