PTC Community Information Center

Recently went to send someone a message and had the drop down from their name to the "Send Message" box. Typed my message and sent it. When I got a reply back, it wasn't from the person that I sent the message.   Just a found out the the "Send Message" button brings you to the messaging app within the software, it does not start a message from the person from which you clicked "Send Message"   Not sure if this is works as intended or it is a bug. Becareful, Dale

Hi Community,   In the event that you missed the announcement on PTC's eSupport Portal, we wanted to let you know that scheduled maintenance is planned for Saturday November 14th between 10 and 11 am EST.   Our Community will be placed in a read only state during this time.   If you have any questions, please let us know. Leigh

Hi, Everyone,   Over the past few weeks, we have been experiencing connectivity issues with our SSO process resulting in community user names being reset.  Our IT department is aware and investigating ways to resolve the connectivity issues.  We are taking measures to not allow the usernames to be reset during these connectivity occurrences which may, in the short-term, interfere with your ability to log into the community. We apologize for the inconvenience.   Note:  Usernames can be changed directly by community members at any time which I recommend doing after the fix is scheduled on Thursday, November 5th.   Visit PTC Community Welcome + How Tos to find steps on how to change your username. We will keep this announcement updated.  If  you ever have trouble accessing the community (outside this current situation), you can always send an email to community@ptc.com which is monitored by the PTC Community Team.   Best,   Jaime Lee

Newly registered PTC Community members (after August 28th), are system assigned a temporary PTC Community username (aka screen name) which includes a combination of letters and numbers unique to each individual.  To optimize the PTC Community member experience, we encourage each member to change the default username to something more creative or personal (i.e. CADMGR, JSmith, Sally_456).  To change your username, follow these steps:Select “My Settings” from your profile picture in the top menu bar.Click the “Update Username" button and then "Save". 3.  Enter your desired username and click "Save." Last edited by Catalina, April 2026  

"Mathcad Support Center": https://support.ptc.com/support/mathcad_supportCenterOpt.htm

The "Resource for Reporting" topic found here is a page that was migrated from the old Jive community. It contains several links to attachments that no longer are valid, including ones like this:   https://community.ptc.com/servlet/JiveServlet/download/8686-2-111791/ADMINISTRATIVE_Total%20EPMDocuments%20and%20File%20Size%20by%20Context.qml.zip   Were the attachments migrated over? If so, is there a way to update these links so they are valid again?  

If you get an email because someone commented on an idea you posted to the community, the contained link pointing to the comment will give an error message "Idea Not Found. The idea you are trying to access is not available.", if you are not logged in. I suggest to change the message to something more correct/obvious, so the users knows the idea is there, but that he has to login to access it.  

Dear Community, trying to suggest an idea how to improve Creo, I fail to "suggest an idea". When I move to the button, I get a forbidden-sign. Is that because of my status (newby / basic member)? Cheers Hauke

Hi, Everyone,   Due to scheduled maintenance activity on Thursday, August 20th between Noon and 1:00 PM  (Eastern Standard Time or 6PM to 7PM MEST--Middle European Savings Time), the PTC Community will experience some temporary downtime.    

When getting an answer to a question that something cannot be done, can we have a "solution" be No Solution Available or some such designation (red X or a circle with a line through is instead of a green check mark) vs (1) Accepted Solution to a question that has been answered but not with a fix or work around.

Community,   I went to the eSupport page yesterday, and I noticed my posts from the Community were listed.  Is this a default where only I see my posts on the eSupport page?

Community,   How can I hide myself from public view?  Public view will show my recent posts, and I just figured out how to hid all my photos and images from the public.  But the topic of my posts, date-and-time, still shows up in public.       Thanks in advance.

Hello, PTC Community!   I wanted to draw your attention to the brand new Customer Success section of the PTC Community!   Under this Customer Success category, you will find the following community spaces:   PTC eSupport Discussions  (moved from Community Information Center) PTC eSupport Ideas  (moved from Community Information Center) PTC University Training (moved from Education Category and formerly under title Training Discussions) PTC Subscriptions and Renewals (New!)   The PTC Subscriptions and Renewals board is where community members can share experiences, tips, and tricks about your PTC renewal and subscription journeys.    Your community manager would just love it if you could "up" the view count on this board and give my friend @BettinaGiemsa a little love by replying or kudoing her welcome post 🙂  She really does want to know how she can help make the renewal process better. She is watching the PTC Subscriptions and R

Seriously, there's better places for these, especially since some of these techniques I was doing way back in 2000.....   That is all...

This is a test to see if the community is experiencing double posts this morning. I read it on someone else's post and on the humor post in PTCooler.   https://community.ptc.com/t5/PTCooler-OffTopic/2020-05-22-Friday-Humor-Over-designed/m-p/667431#M532

On top of the Mathcad community forum list is an empty picture that takes up a screen full of space. Please remove it, it's very annoying and could scare customers away!   Luc

Community,   Is there a way to hide my photos from public view?  Thanks in advance.

Did anyone else get this when they logged into this site?    

Hi, Everyone,   Over the course of the next couple of months we are going to be changing and  "cleaning up" our menu. The first change comes with moving Windchill and Windchill Systems/Software Engineering (Integrity)  under the new PLM Category.                     Same Great Community Content!   1)Discussion Forums (Collaboration space with your community peers!) 2) Tips (+Tricks on how to use your Windchill Software--From PTC Employees + Special Guests to You! Expect to see additional schedule of posts in coming weeks + months!) 3) Ideas (Product Enhancement/Feature Requests to your PTC Windchill Product Management Teams!)            

Last October, the Community Team partnered with PTC/USER to take the top 20 ideas in our Creo Parametric Ideas portal and set up a separate idea section specifically to collect information for the Scottsdale PTC/USER Winter Forum.  The goal was to highlight the most important customer feedback (based on the survey) with PTC Product Management.   The Winter Forum is complete and feedback has been collected.  These ideas in our temporary idea portal (plus votes and comments) have been merged back into the original Creo Parametric Idea portal.   Thank you everyone that collaborated in this exercise, and those who came to the PTC/USER Winter Forum to participate in the debrief.   The PTC Creo Product Management Team has dedicated a series of meetings to go through these ideas and provide a status.  I attended one of the "introductory meetings to this CAD Idea Review Series." There was great enthusiasm from the product management group to provide responses! &nb

I've seen this twice in as many days.   https://community.ptc.com/t5/Part-Modeling/Extrude-from-two-perpendicular-sketches/m-p/657597#M33884 In this post, I replied to the OP's reply to me.  When I posted my reply, it was attached to someone else's reply unrelated to what OP and I were discussing.  I tried to edit my reply and the editor said it was in reply to the OP which is what I intended.  Indeed, my reply says at the top "in response to nsgoldberg".   https://community.ptc.com/t5/Part-Modeling/CREO-6-0-LATTICE-ERROR/td-p/657801 In this post, the OP replied to my reply.  Except his reply was attached to someone else's reply.  I don't think he mistakenly replied to the wrong person because it says right at the top of his post "in response to arames".   This is like when PTC scrambled the entire GD forum by repeatedly changing the software it ran on (3+ times now?).  Many comments in older posts are now out-of-order, discussions/threads c

Hi, PTC Community,   Breaking news LiveWorx 2020 will now be delivered as a free virtual event.   From the LiveWorx Team:   "The health and well-being of all customers, partners, employees and our broadened community members is of the utmost importance to us.   In light of the global coronavirus (COVID-19) pandemic, we have decided to reimagine LiveWorx 2020 as a complimentary virtual event. This decision was not taken lightly but is in alignment with the best practices laid out by the CDC and World Health Organization."    Be sure to watch the LiveWorx Blog for updates.   My Thoughts  Every year, I look forward to meeting and visiting with many of you at LiveWorx at the PTC/USER  booth which is the hub of customer connection during the conference. I’ll miss you in June, but I think all of you understand why this is necessary. In fact, I know you do.   As suggested by PTC Community member, @Marco_Tosin, "we should treasure every mo

Is everyone else still getting their emails from this site?  The last one I got was January 27.

@Jaime_Lee ,   I am reporting problem mentioned in Subject.   Go to https://community.ptc.com/t5/Detailing-MBD-MBE/Column-Model-Rep/m-p/646644 discussion and click -1-2.PNG link (https://community.ptc.com/t5/Detailing-MBD-MBE/Column-Model-Rep/m-p/646644/thread-id/28579?attachment-id=74355 ) You will see following error message: You have to download the picture to see it.   I can reproduce the problem in current Chrome and Firefox.   Best regards   Martin Hanak

For a couple of weeks we've been able to enjoy a beutifully working functionality on this forum:😁 Copy and direct past of pictures, or even Mathcad equations.🤗 All of a sudden it's gone.😞 What happened? Didn't we praise it enough, or was the forum software updated...   Luc