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PeterCaseCommunity Manager
Community Manager
December 19, 2016
Question

December Web Release: Introducing the Proactive Zone, improvements to Subscriptions and more

  • December 19, 2016
  • 31 replies
  • 11870 views

On December 16th we introduced some changes which are aimed at helping you to connect your products to PTC for an enhanced support experience.

You'll see these changes if your company, or your online supervisor has switched on proactive support for your web account, or if you open cases with us on eligible products

 

For those who already connected, the new proactive tools will check whether you are getting the most out of our services, and if not, guide you to take greater advantage of what we have to offer. You'll see a new widget on the eSupport portal which displays your proactive status for eligible products.

Select  "Complete your journey" or "Learn More" to see the remaining steps for you to become fully connected and proactive:

 

See below for a short video overview of all changes in this area:

 

 

 

 

As well as the more visible changes around proactive support, we've also improved your experience with subscriptions, offering a more accurate and complete list of product families for better refinement of your bulletin preferences. For customers accessing the portal in Chinese or Japanese, we've fixed an issue with articles in your native language showing an “Article Not Found” error, when opened from a subscription email.

 

 

 

For a full list of other updates and fixes in the (16.4.1) December web release, see our Release Notes here

    31 replies

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    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    February 13, 2017

    Hi Jean-Christophe,

    thanks for the update and also for the new article about Creo recommendations.

    Marco
    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    February 13, 2017

    Hi Jean-Christophe,

    I saw that article last week, but when it is intended to have a solution for this issue?

    Working without sessions is a nightmare if you want to verify if users had any unexpected exit.

    I have to go under machine gadget and then, using an Excel file in which I have machine UUID and user UID matched together (and in one case I have two UID for one UUID) trying to verify if someone had some crash.

    Working that way it's useless and it cause me to spend double time, at least, to do the same work.

    How was it possible, after more than a year and a half, that sessions gadgets disappeared?

    And it is not the only regression.

    For Example last week I installed our first Windchill 11 server, but I wasn't able to modify GUID name in Performance Advisor for Windchill.

    Thanks for your attention.

    Marco
    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    February 14, 2017

    Something is going on with Performance Advisor for Creo today:

    J
    Jean-Christophe14-Alexandrite
    14-Alexandrite
    February 14, 2017

    Hi Marco Tosin‌,

     

    We are actually working on the above issue, please see https://community.ptc.com/t5/Performance-Advisor/Sessions-Gadget-and-Sessions-Page-now-blank/td-p/17962?et=watches.email.thread#478416

     

     

    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    February 14, 2017

    It is since last Friday that support site is going that way once in a while.

    Marco
    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    February 14, 2017

    I had just wrote a comment in that discussion.

    It seems that sessions were back.

    Thanks

    Marco
    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    February 14, 2017

    Are you seeing session data?  I'm just getting this:

    Marco Tosin
    21-Topaz I
    Marco Tosin21-Topaz I
    21-Topaz I
    February 15, 2017

    Sessions come and go.

    One moment you can see it and few seconds later, if you refresh you page, you receive "Access denied" message.

    Marco
    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    February 15, 2017

    See my comment here:  Re: Sessions Gadget and Sessions Page now blank

    T
    23-Emerald IV
    TomU23-Emerald IV
    23-Emerald IV
    March 10, 2017

    Peter Case‌,

    I am receiving proactive support articles in my daily email update with ID numbers that I can't access.  I've been through every Creo and Windchill recommendation available to me and these IDs don't show up anywhere.

    I also find it strange that clicking on these links takes me to the Creo Performance Advisor main page when the recommendations are clearly for Windchill.

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